Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Ankit Sharma

Delhi

Summary

I bring over 7 years of professional experience, combining expertise in software support and quality assurance. For 3 years, I worked as a Support Lead at Marg ERP, where I honed my skills in client support and issue resolution. Currently, I am thriving as a QA Engineer in Research & Development, focusing on ensuring product quality and seamless user experiences.

My role has allowed me to dive into diverse tasks, including understanding project requirements, participating in development processes, and identifying and resolving bugs effectively. I have contributed to multiple projects such as Marg Cloud, eOrder, eOwner, and Delivery, gaining hands-on experience in managing complex systems and workflows.

I am proficient in tools like SQL for querying databases, API testing, data analytics, and have developed strong skills in managing and aligning product requirements with business goals. I am passionate about driving innovation, improving system efficiency, and delivering value through meticulous quality assurance practices.

I am always eager to learn and adapt to new challenges, contributing to the success of my team and organization.

Overview

7
7
years of professional experience

Work History

Quality Assurance Engineer

Marg Erp Ltd.
New Delhi
06.2022 - Current
  • Executed SQL queries to validate data integrity in the databases.
  • Checked software programs for usability, functionality, and design issues.
  • Developed and implemented the Advanced Working, Action & Correction System (AWACS) to provide clients with early and accurate information for strategic planning.
  • Leveraged advanced analytics and big data resources to enhance healthcare solutions.
  • Ensured seamless business operations by managing Marg ERP software, covering Retail chain, supply chain, sales force automation, financial accounting, inventory, budgeting, production, and GST.

  • Managed multiple applications including eOrder, eOwner, and eRetail, collaborating closely with developers.

CRM Coordinator

Marg Erp Ltd.
New Delhi
04.2020 - 05.2022
  • Identified opportunities to increase efficiency in managing customer relationships in the company's CRM system.
  • Managed CRM and SAN calling platform support.
  • Worked with developers to implement new features in CRM.
  • Collaborated with developers to integrate new features in SAN, improving system performance.

Demo Coordinator

Marg Erp Ltd.
New Delhi
04.2019 - 03.2020
  • Presented ERP system features to clients, emphasizing key functionalities.
  • Conducted detailed ERP demos for customers, highlighting system benefits.
  • Transferred interested customers to the sales team.

Technical Support Engineer

Marg Erp Ltd.
New Delhi
05.2018 - 03.2019
  • Asked customers targeted questions to diagnose problems and provided timely solutions.
  • Facilitated root cause analysis for technical problems and implemented corrective actions.
  • Resolved complex technical problems through root cause analysis techniques.
  • Replied to customer queries via email, messaging systems and support ticket platforms.

Education

Bachelor of Commerce - Financial Analysis

Kalinga University
Raipur
01-2023

Skills

  • Product requirements analysis
  • API testing experience
  • Mobile application testing
  • Software testing expertise
  • Data validation
  • Employee schedule management
  • CRM software proficiency
  • Data analysis
  • Team management
  • Report generation
  • Issue resolution
  • Call center management
  • MS office
  • Customer relationship management (CRM)
  • Call flow maximization
  • Records management

Timeline

Quality Assurance Engineer

Marg Erp Ltd.
06.2022 - Current

CRM Coordinator

Marg Erp Ltd.
04.2020 - 05.2022

Demo Coordinator

Marg Erp Ltd.
04.2019 - 03.2020

Technical Support Engineer

Marg Erp Ltd.
05.2018 - 03.2019

Bachelor of Commerce - Financial Analysis

Kalinga University
Ankit Sharma