Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic
Ankit Sharma

Ankit Sharma

Gurugram

Summary

Accomplished Team Lead with 11 years of experience in managing and optimizing team performance across diverse sectors, including real estate, technology, Finance and customer service. Demonstrates expertise in project management, stakeholder communication, and strategic planning to enhance operational efficiency. Proven track record of leading teams to exceed goals through innovative solutions and continuous improvement initiatives. Skilled in Microsoft Excel, Word, PowerPoint design, Alteryx, KNIME tool, and basic Power BI. Committed to fostering a positive work environment while ensuring compliance with industry regulations and company policies. Aspires to leverage leadership skills to drive organizational success in increasingly challenging roles.

Overview

11
11
years of professional experience

Work History

Team Lead

JLL
Gurugram
04.2023 - Current
  • Leading a team of 10 FTEs, and responsible for all the service delivery of the JBS data research team.
  • Managing stakeholders for the APAC and EMEA markets, and daily communication via email, explaining issues clearly during calls and written correspondence.
  • Led continuous improvement initiatives to enhance operational efficiency.
  • Designing KRAs for analysts, senior analysts and SMEs
  • Designing and implementing a monthly business review for stakeholders.
  • Monitoring team performance, providing feedback, and reporting on metrics.
  • Overseeing team communication, coordination, compliance, and conflict resolution.
  • Identifying talented team members early and providing visibility within the organization.
  • Predicting attrition based on feelers from one-on-one meetings.
  • Transitioning new processes and projects. Creating SOPs and workflows.
  • Managing escalations and providing solutions in high-pressure environments.
  • Recruiting and onboarding staff, ensuring consistency with company policies.

Team Lead

Tech Mahindra
Noida
01.2022 - 04.2023
  • Managed daily operations for an 18-member team, overseeing roster and shift execution, ensuring a smooth workflow and high performance.
  • Designed and implemented WBR and MBR to highlight key performance insights for senior leadership.
  • Provided actionable feedback to employees based on quality assurance evaluations.
  • Recruited and onboarded staff for vacancies, ensuring policy consistency.
  • Developed strategic plans to enhance administrative services and optimize resource utilization.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying, and managing underachievers appropriately.
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.
  • Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment.
  • Advised senior management on facilities needs, and delivered ongoing operational support.
  • Upheld strict compliance with industry regulations and company policies, minimizing risk.
  • Modelled business processes to identify strengths, weaknesses, and opportunities for improvement.
  • Managed escalations and delivered solutions for challenging issues in high-pressure environments.
  • Maintain team cohesion by promptly addressing issues that compromise a harmonious team environment.

Lead Operations

Concentrix
Gurugram
05.2016 - 12.2021
  • Collaborated in financial operations and content moderation processes.
  • Develop strong interpersonal relationships with team members, cohesively bond them together with the company, and integrate them with the vision and core values of the organisation.
  • Led team growth and crafted development roadmap for team members.
  • Delivered expert advice on subject-specific matters to optimise organisational performance.
  • Executed routine project reviews and audits, delivering accurate and prompt reporting.
  • Identify training needs to the team members and accordingly impart training.
  • Monitored and improved areas of concern and underperformance through corrective actions.
  • Created and executed people management strategies to enhance staff performance and skill levels.

Associate

Genpact
Gurugram
10.2013 - 10.2015
  • Served as associate managing financial tasks for Canadian bank client
  • Managed records and reports of property and school board taxes for bank mortgagors.
  • Resolved customer issues while maintaining high levels of satisfaction and professionalism.
  • Handled confidential client information, ensuring data protection compliance in banking legal matters.
  • Managed online banking operations, optimizing payment systems, and money transfers.

Education

MBA - Finance

SMU
Correspondence
04-2017

Bachelor of Commerce - Business Accountancy

DN College
Meerut
03-2013

Intermediate - Commerce With Maths

CVPS
Meerut
04-2010

Skills

  • Project Management
  • Microsoft Excel and Word
  • PowerPoint design
  • Team leading
  • Methodical and logical approach
  • High level of mathematical ability
  • Alteryx and KNIME tool
  • Basic Power Bi

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion
  • Reduced employee 1 FTE by implementing automation ideas
  • Organized quarterly parties and events for more than 60 people
  • Recognized as a team leader of the month and quarter

Hobbies and Interests

  • Travelling
  • Singing
  • Indoor Games
  • Playing Guitar

Timeline

Team Lead

JLL
04.2023 - Current

Team Lead

Tech Mahindra
01.2022 - 04.2023

Lead Operations

Concentrix
05.2016 - 12.2021

Associate

Genpact
10.2013 - 10.2015

MBA - Finance

SMU

Bachelor of Commerce - Business Accountancy

DN College

Intermediate - Commerce With Maths

CVPS

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Ankit Sharma