Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ANKIT SHARMA

New Delhi

Summary

I’m an Sr.Key Account Manager with over seven years of experience driving client success, retention, and growth across logistics. I manage enterprise accounts, maintain a 90%+ retention rate, and lead initiatives that consistently boost shipment growth and customer satisfaction.

My approach combines proactive engagement, data-driven insights, and a deep focus on solving customer pain points. I've collaborated closely with cross-functional teams — including product, tech, and operations — to build scalable solutions that directly impact user experience, reduce churn, and unlock new revenue streams.

Overview

6
6
years of professional experience

Work History

Senior Key Account Manager

Skylark Express Delhi Pvt Ltd
Gurugram
11.2024 - Current
  • Manage key B2B client relationships, ensuring satisfaction and long-term retention. Serve as the primary point of contact for escalations, inquiries, and account health.
  • Ensure daily coordination with internal teams (dispatch, hub, last-mile) for smooth operations, track shipment flow and ensure accurate tracking updates to clients
  • Follow up with co-loaders and courier partners to ensure timely pickups and deliveries. Monitor SLAs and take corrective action to avoid service delays or breaches.
  • Understand client logistics needs and align service offerings accordingly, Drive growth in shipment volume, revenue, and service adoption across accounts. Develop custom solutions and rate structures in collaboration with operations and pricing teams.
  • Address and resolve delivery exceptions or QC rejections in a timely manner. Monitor monthly billing from partners like Delhivery and Rivigo for accuracy and timeliness. Validate invoices against actual shipment movement, rates, and weight slabs. Handle disputes, overcharges, or missed credits with finance and vendor teams.
  • Ensure all QC shipments are processed as per agreed weight and packaging standards.
  • Maintain dashboards for client performance, delivery TAT, billing accuracy, and complaints. Share regular performance insights with internal stakeholders and clients.
  • Plan and execute dispatches based on client TAT requirements and service priorities, Optimize routing and courier/partner selection based on cost-effectiveness and SLA compliance. Balance speed vs. cost by selecting appropriate co-loaders or express partners

Sr. Specialist - KAM

Sourceinfi
Gurugram
02.2024 - 10.2024
  • Managed key client relationships to enhance customer satisfaction and loyalty.
  • I am dedicated to helping businesses scale by delivering tailored solutions that drive profitability, enhance operational efficiency, and exceed client expectations.
  • Collaborating with cross-functional teams to streamline processes from product selection to order fulfillment.
    Providing data-driven insights to inform client decisions and support long-term business objectives.
    Navigating complex client needs and delivering innovative, scalable solutions.
  • Analyzed market trends to identify opportunities for account growth and expansion.
  • Identifying opportunities to optimize clients’ drop shipping operations and reduce costs, while enhancing overall performance.

Specialist-Key Account Management

Shipway Technology Pvt Ltd
GURUGRAM
08.2021 - 01.2024
  • Proactively interacting with clients to ensure high customer satisfaction & retention is achieved.
  • Identifying issues that may impact a renewal and engaging all available resources to resolve them.
  • Understanding and aligning business needs and client requirements
  • Delivered high level of service to customers in effort to build upon future relationships.
  • To monitor & increase Product reviews & rating on different mediums
  • Up-sell, Cross Sell, Expansion and Upgrades of existing clients
  • To ensure growth of existing clients in terms of sales & revenue
  • Monitor usage & proactively contact clients upon low usage and aligning consultation to improve their utilization
  • Act as an escalation point to drive problem resolutions in a timely and proactive manner.
  • Ensuring every customer shows high product usage & churn rate is maintained according to company standards
  • Relationship building/ Having experience of meeting hundreds of clients
  • Work on customer escalations and provide the closure within that, Proactively work on customer orders for timely delivery
  • Follow up with team on NDR and arrange maximum delivery.

Customer Service Executive

Wla Consultants & Logistics Pvt Ltd
01.2020 - 07.2021
  • Responsible for customer services related issue for all clients
  • Customer service in the term of key account / business partners like DTDC, FedEx, TNT etc.
  • Regarding there deliveries, loads and offloads
  • Successfully executed/follow-ups PAN India operations of reverse/Forward logistics
  • Managed internal communications and Performance report Preparation and Validation
  • Prepare the final monthly report and reporting to Manager (HO
  • Preparing of Daily MIS report and send to clients
  • Monitor load movement & connections on time
  • Held meetings and discussions with the Internal branch Teams / Customer Care teams to assess their distribution channels and resources as required for carrying out the Operations successfully
  • Handling customer complaints regarding pick up & Delivery issues.

Operations Executive

Bookmypacket.com
06.2019 - 12.2019
  • Record initiate enter the cargos or shipments to the logistics system to ensure existing information for further processing
  • Pack, prepare, classify and hold the shipments according to destination and the routing to be handled by assigned staff
  • Communicate, coordinate, follow up and report about on processing or hold items to be manipulated, delivered to other parties, or provide feedback about status
  • Coordinates with clients to arrange the pickups & Deliveries on time.

Education

Bachelor of Arts -

Dr. Bhim Rao Ambedkar University
Agra
01-2025

Intermediate - Arts

Aaryan International School, CBSE Board
01.2019

Skills

  • Operation management
  • Business development
  • Client relationship management
  • Brand management
  • Market trend analysis
  • Cross-functional collaboration

Accomplishments

    Awarded as the best performer in 1st Quarter at Shipway

Timeline

Senior Key Account Manager

Skylark Express Delhi Pvt Ltd
11.2024 - Current

Sr. Specialist - KAM

Sourceinfi
02.2024 - 10.2024

Specialist-Key Account Management

Shipway Technology Pvt Ltd
08.2021 - 01.2024

Customer Service Executive

Wla Consultants & Logistics Pvt Ltd
01.2020 - 07.2021

Operations Executive

Bookmypacket.com
06.2019 - 12.2019

Bachelor of Arts -

Dr. Bhim Rao Ambedkar University

Intermediate - Arts

Aaryan International School, CBSE Board

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ANKIT SHARMA