Intercom, Slack, Crisp, Clickup
Ankit Sharma
Customer Support Representative
Mohali,PB
Summary
Dynamic Customer Support Specialist with a proven track record at Bat Preorder & Presale, excelling in customer service excellence and CRM utilization. Enhanced customer satisfaction through effective issue resolution and relationship building, leading to increased loyalty. Skilled in active listening and time management, fostering a productive team environment.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
Bat Preorder & Presale
11.2023 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Supervisor
Mobiapp- Mobile App Builder
07.2023 - 12.2024
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
- Implemented customer feedback surveys to gather insights, leading to strategic improvements.
Education
B.A. LLB. - Lawyer
Kurukshetra University
Kurukshetra, India 04.2001 -
B.Com - Accounting
Panjab University
Chandigarh, India 04.2001 -
Skills
Active listening
Customer service excellence
Time management
Customer relationship management (CRM)
Ticket management
Empathy and patience
Remote support tools
Support services
Accomplishments
Gathered more than 40 reviews for both Mobiapp- Mobile App Builder and Bat Preorder & Presale.
Software
Timeline
Customer Support Specialist
Bat Preorder & Presale
11.2023 - Current
Customer Service Supervisor
Mobiapp- Mobile App Builder
07.2023 - 12.2024
B.A. LLB. - Lawyer
Kurukshetra University
04.2001 -
B.Com - Accounting
Panjab University
04.2001 -