Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
BusinessDevelopmentManager
Ankit Sharma

Ankit Sharma

Customer Support Representative
Mohali,PB

Summary

Dynamic Customer Support Specialist with a proven track record at Bat Preorder & Presale, excelling in customer service excellence and CRM utilization. Enhanced customer satisfaction through effective issue resolution and relationship building, leading to increased loyalty. Skilled in active listening and time management, fostering a productive team environment.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Support Specialist

Bat Preorder & Presale
11.2023 - Current
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Customer Service Supervisor

Mobiapp- Mobile App Builder
07.2023 - 12.2024
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Created customer support strategies to increase customer retention.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Researched and corrected customer concerns to promote company loyalty.
  • Implemented customer feedback surveys to gather insights, leading to strategic improvements.

Education

B.A. LLB. - Lawyer

Kurukshetra University
Kurukshetra, India
04.2001 -

B.Com - Accounting

Panjab University
Chandigarh, India
04.2001 -

Skills

Active listening

Accomplishments

Gathered more than 40 reviews for both Mobiapp- Mobile App Builder and Bat Preorder & Presale.

Software

Intercom, Slack, Crisp, Clickup

Timeline

Customer Support Specialist

Bat Preorder & Presale
11.2023 - Current

Customer Service Supervisor

Mobiapp- Mobile App Builder
07.2023 - 12.2024

B.A. LLB. - Lawyer

Kurukshetra University
04.2001 -

B.Com - Accounting

Panjab University
04.2001 -

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Ankit SharmaCustomer Support Representative