Product Business Analyst
- Completed structured onboarding on a B2B SaaS restaurant operations platform gaining deep functional knowledge of POS, billing, inventory and reporting modules.
- Led the successful integration and delivery of Uber Direct and Rapido APIs, improving operational efficiency and enabling real-time order tracking and fulfillment.
- Developed detailed user documentation, process flow diagrams, and training guides that enhanced product adoption and reduced onboarding time for internal and client teams.
- Analysed user feedback to enhance product features and improve user experience.

