Ankit Sharma
Pune
Summary
Dynamic professional adept at merging daily restaurant operations with successful event execution to elevate guest satisfaction and drive revenue. Expertise in event planning for weddings and corporate functions, optimizing staff performance and controlling food and labor costs. Committed to maintaining high standards of quality, hygiene, and service, ensuring memorable experiences that foster repeat business. Proven ability to create a vibrant atmosphere that enhances customer loyalty and boosts overall operational success.
Overview
9
9
years of professional experience
Work History
Restaurant Manager Cum Banquet Manager
The Ambiance Hotel Pune
01.2021 - Current
- Oversaw daily restaurant operations, ensuring optimal service quality and guest satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and efficiency.
- Managed inventory control processes, minimizing waste and optimizing supply chain management.
- Analyzed financial reports to identify areas for cost reduction and revenue enhancement strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Captain
The Ambiance Hotel Pune
01.2019 - 01.2021
- Coordinated with kitchen and bar teams to streamline order processes and enhance efficiency.
- Developed and maintained relationships with guests to ensure repeat patronage and satisfaction.
- Monitored team performance, providing constructive feedback to improve service delivery.
SR. Guest Delight Executive
Jubilant Food Works Ltd
03.2019 - 11.2019
- Streamlined communication processes between teams, resulting in improved project collaboration and execution.
- Implemented cost-saving measures that significantly reduced operational expenses without compromising quality.
Sr. Steward
The Park Hotel
01.2018 - 02.2019
- Implemented improved cleaning protocols, enhancing overall service quality and customer satisfaction.
IT And JT
The Park Hotel
01.2017 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
B.com -
Rajasthan University
BHM - hotel management
Ask Institute
BangaloreSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Complaint resolution
Languages
English
Advanced (C1)
Marathi
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Restaurant Manager Cum Banquet Manager
The Ambiance Hotel Pune
01.2021 - Current
SR. Guest Delight Executive
Jubilant Food Works Ltd
03.2019 - 11.2019
Captain
The Ambiance Hotel Pune
01.2019 - 01.2021
Sr. Steward
The Park Hotel
01.2018 - 02.2019
IT And JT
The Park Hotel
01.2017 - 01.2018
B.com -
Rajasthan University
BHM - hotel management
Ask Institute
INDUSTRIAL TRANNING
- JT: - The Park Hotel, Bangalore
- IT: - The Park Hotel, Bangalore.
DECLARATION
I hereby declare that all the above furnished details and particulars are true to the best of my knowledge. Date: Place: (Ankit Sharma)
FIELD OF SPECIALZATION
Food and Beverage Service
DUTIES & RESPONSIBILITIES
- To assist in mis-en-place and restaurant / outlet layout.
- To ensure that all the tables are properly arranged and are not wobbly.
- To ensure that the linen is picked up from the linen department, and returned at the end of the shift.
- To ensure that the order is picked up from the kitchen and brought to the side-station, so that the steward may serve the Guest promptly.
- To ensure that the Guests water goblets/tumblers are constantly topped.
- To clear the side station and keep it neat and tidy at all times.
- To be aware of the menu and beverages served in the outlets.
- To ensure quality in all aspects of the jobs.
- To follow the Apprentice program and schedule.
- Making the store requisition as per requirement of Food and Beverages.
- Set up of buffet, greeting the guests, making them sit and taking orders.