Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANKIT SHARMA

Noida

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

LI Technical Support

Eureka Outsourcing Solutions Private Limited
Noida
05.2025 - Current
  • Diagnosed and resolved complex technical issues related to IT hardware, software, and networks.
  • Provided enduser support via email, phone, remote desktop.
  • Collaborated with crossfunctional teams to resolve complex technical issues.
  • Provided remote support to clients in multiple countries, adapting to cultural differences and time zones.

Executive

Mas Callnet India Private Limited
Noida
  • Collaborated with teams to develop effective communication strategies.
  • Completed day-to-day duties accurately and efficiently.

Cashier

Kenny Rogers Roasters
Noida
  • Handled cash transactions and maintained accurate records.
  • Provided excellent customer service and ensured smooth cash flow management.
  • Reconciled daily cash registers and prepared sales reports.

Education

Bachelor of Computer Applications -

CCS University

12th - Senior Secondary

CBSE Board

10th - High School

CBSE Board

Skills

  • Problem-solving
  • JIRA systems
  • Issue research
  • Issue escalation
  • Technical support
  • Problem resolution
  • Team collaboration
  • Support case resolution
  • Leadership & Team Collaboration
  • Customer Relationship Management
  • E-Way Bill
  • MS Word
  • Excel
  • Basic shortcuts
  • Convincing skills
  • Business Development

Languages

  • English
  • Hindi
  • English

Timeline

LI Technical Support

Eureka Outsourcing Solutions Private Limited
05.2025 - Current

Executive

Mas Callnet India Private Limited

Cashier

Kenny Rogers Roasters

Bachelor of Computer Applications -

CCS University

12th - Senior Secondary

CBSE Board

10th - High School

CBSE Board
ANKIT SHARMA