ANKIT SHARMA
New Delhi
Summary
IT and Software Support professional with hands-on experience providing technical support and troubleshooting software and system-related issues. Familiar with Linux, Asterisk, MySQL, Windows systems, and networking fundamentals. Experienced in application troubleshooting, issue diagnosis, and technical support for client environments. Strong foundation in cloud and cybersecurity concepts through technical training and practical exposure.
Overview
1
1
Certification
1
1
years of professional experience
Work History
Software Support Traniee
Teckinfo Solutions Pvt. Ltd.
New Delhi
02.2026 - Current
- Provided technical and software support to clients using in-house dialer system, ensuring seamless operations.
- Supported clients in diagnosing system maintenance issues and software troubleshooting, resulting in minimized downtime in production environments.
- Troubleshot issues related to Asterisk Linux systems, SQL/MySQL databases, and SIP trunk configurations.
- Worked with senior team members to provide technical support and troubleshoot issues related to VoIP and dialer-based systems for clients.
Tutor - Computer Fundamentals & Advanced Excel
Dixit Coaching Center
09.2022 - 06.2023
- Instructed multiple student batches in computer fundamentals, MS Office, and Advanced Excel, enhancing their technical skills.
- Guided students in troubleshooting software-related and application usage issues, improving their overall learning experience.
- Developed personalized lesson plans tailored to student learning styles.
Education
Bachelor of Computer Applications - Cloud and Security
Amity University
Noida, Online06-2025
Senior Secondary - Science
CBSE Board
Paschim Vihar, New Delhi04-2022
Skills
- Windows OS and Linux
- Hardware and software troubleshooting
- AWS services (S3, EC2, IAM)
- Microsoft Office Suite
- Advanced Excel skills
- Basic Python and MySQL
- HTML and CSS
- Generative AI Tools
Certification
ISC2 Certified in Cybersecurity (CC)
Projects
- AWS Cloud Vulnerability Scanner, Developed a web-based tool to scan AWS services including S3, EC2, IAM, RDS, and EBS.
- Analyzed cloud configurations to identify common misconfigurations.
- Implemented a unified scan feature to assess multiple services in a single run.
- Designed a dashboard with user authentication using Flask, Python, and AWS Boto3.
- Generated downloadable PDF reports for scan results and remediation reference.
Training And Practical Exposure
- Cyber Security Training, Skolar, Virtual
- Ethical Hacking Workshop, Nikistian Media Pvt Ltd, Virtual
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Timeline
Software Support Traniee
Teckinfo Solutions Pvt. Ltd.
02.2026 - Current
Tutor - Computer Fundamentals & Advanced Excel
Dixit Coaching Center
09.2022 - 06.2023
Bachelor of Computer Applications - Cloud and Security
Amity University
Senior Secondary - Science
CBSE Board