ANKIT SHARMA
Gurugram
Summary
Detail-oriented Operations and Fleet Management professional with 4+ years in Ambulance Operations, Quick Commerce, and Logistics. Expertise includes fleet deployment, vendor management, workflow planning, and process improvement. Skilled in Odoo ERP, Kissflow, Excel, and MIS reporting, driving resource optimization and leading teams in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cluster Manager – Fleet & Operations
Eternal (Blinkit Ambulance Operations)
Gurugram
09.2025 - Current
- Managed ambulance fleet operations across multiple locations with 98%+ service availability.
- Led fleet deployment planning, workforce allocation, and resource optimization.
- Monitored KPIs and utilization metrics to assess productivity and service-level performance.
- Managed escalations to resolve issues promptly and maintain seamless service delivery.
- Coordinated vendor partnerships for vehicle maintenance and repairs, ensuring operational readiness.
- Conducted performance reviews and implemented corrective action plans.
- Collaborated with cross-functional teams to improve operational efficiency and compliance.
Depot Manager
Eternal (Blinkit Ambulance Operations)
Gurugram
12.2024 - 09.2025
- Managed daily depot operations and workforce planning to ensure seamless service delivery.
- Supervised operational teams, ensuring compliance with SOPs and company policies to maintain service integrity.
- Oversaw operational efficiency and service quality standards to support optimal performance.
- Coordinated with stakeholders to optimize processes and improve service outcomes.
- Handled performance management, reporting, and escalation resolution.
Area Manager – Gurugram (BigBasket Fleet)
Shadowfax Technologies
Gurugram
10.2024 - 12.2024
- Led manpower planning and rider deployment, coordinating daily operations to optimize delivery execution.
- Managed fleet operations across Gurugram region, ensuring smooth delivery execution.
- Monitored operational KPIs and service-level performance, ensuring alignment with business objectives.
- Managed operational escalations and ensured timely issue resolution.
- Coordinated with cross-functional teams to enhance resource utilization and streamline operational processes.
- Prepared operational reports and management dashboards.
- Ensured compliance with company policies and operational standards.
Operations Manager
BOX8
Gurugram
01.2022 - 08.2024
- Led operational teams to achieve productivity and customer service targets.
- Improved operational efficiency through process optimization initiatives.
- Oversaw store operations, workforce planning, and inventory control to ensure seamless functionality.
- Coordinated vendor relationships, staffing needs, and resolved customer escalations to enhance service quality.
- Ensured compliance with operational standards and company policies.
- Ensured inventory accuracy and tracked operational performance metrics to support decision-making.
Education
Bachelor of Science - Computer Science
Jiwaji University
Skills
- Fleet Operations Management
- Fleet Management Systems
- Fleet Procurement
- Fleet Budgeting
- Fleet Asset Tracking
- Fleet Inventory Control
- Fleet Deployment & Utilization
- Ambulance Operations
- Vendor Management
- Operational Compliance
- KPI monitoring
- Fleet Reporting
- Microsoft Excel (Advanced)
- Google Sheets
- MIS Reporting
- Cost Optimization
- Workforce management
- Workforce planning
- Team leadership
- Team collaboration
- Business Operations
- Performance reviews
- Operational efficiency
- Process automation
- Escalation & Issue Resolution
- Stakeholder engagement
- Strengths : Leadership, Problem Solving, Analytical Thinking, Communication, Team Management, Adaptability
- Work Approach : Data-driven, Process-oriented, Results-focused
- Team collaboration
- KPI monitoring
LANGUAGES
Hindi – Native Proficiency, English – Professional Working Proficiency
Accomplishments
- Promoted from Depot Manager to Cluster Manager based on operational performance and leadership.
- Successfully transitioned into Centre Operations Administration, managing procurement and ERP operations.
- Managed the complete procurement lifecycle including PO creation, GRN processing, and vendor coordination.
- Gained extensive experience across Fleet Operations, Ambulance Operations, Procurement, ERP Systems, and Business Operations.
- Led cross-functional teams and stakeholders in high-pressure operational environments, ensuring service excellence and compliance.
ADDITIONAL INFORMATION
- Open to Relocation : Yes
- Notice Period : As per company policy
Timeline
Cluster Manager – Fleet & Operations
Eternal (Blinkit Ambulance Operations)
09.2025 - Current
Depot Manager
Eternal (Blinkit Ambulance Operations)
12.2024 - 09.2025
Area Manager – Gurugram (BigBasket Fleet)
Shadowfax Technologies
10.2024 - 12.2024
Operations Manager
BOX8
01.2022 - 08.2024
Bachelor of Science - Computer Science
Jiwaji University