ANKIT SHARMA

Assistant Manager leading healthcare accounts receivable, insurance verification, and authorization across multi-project operations. Manages a 71-person team, client ownership, and WBR/MBR dashboards while keeping service quality aligned to SLA commitments. Improves client satisfaction through faster response times, accurate collections, and clear stakeholder communication.

• Father’s Name: Mr. Raj Kumar Sharma
• Date Of Birth: 23rd May, 1993
• Marital Status: Married
• Total Experience in US Healthcare: 11 years
• Last CTC: 10.7 LPA
• Notice Period: Immediate Joiner

• Identify, analyse, and manage all issues pertaining to accounts receivable.
• Collaborated with multidisciplinary teams to address client needs, improving continuity of care and reducing delays in service delivery
• Resolved client concerns with empathy and efficiency, following up to ensure complete satisfaction and adherence to care protocols
• Contributed to a 30% increase in client satisfaction scores by improving response times and service quality
• Enhanced client retention by 20% through personalized engagement and proactive service
• Coordinate, assign, audit and supervise work of the staff assigned to ensure productivity standards and goals are consistently met.
• Review and analyse past due receivables on a weekly basis.
• Establish and maintain productive relationships with key resources, including Managers
• Active participation in weekly AR calls; coordinate activities and share responsibility for projects with other key AR staff.
• Manage end to end operations of client; with core goal of meeting/expecting client expectations. And to ensure compliance with various policies and legal regulations.
• Present monthly performance/Challenges/Probable Solutions to Client.
• Conduct regular Functional review and Touch base calls with Clients and identify way & means to improve client satisfaction.
• Resource management and Planning & Optimization of resources.
• Identification of issues & escalating to clients. Keeping in consideration audit performed for all team members regularly & 100% for new project & new joiners.