Sound Knowledge of Windows
Ankit Shrimali
Sales, Training, Customer Service
Surat,Gujarat
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behavior, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Customer Service Officer
Amplifon Hearing Health Care
Surat, Gujarat
10.2021 - Current
- Work closely with partners and make new collaborations for growth in business and revenue.
- Send daily reports to respective department and seniors.
- Assisted call-in customers with questions and orders.
- Aided colleagues, managers and customers through regular communication and assistance.
- Helped customers complete purchases join reward programs.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collect payment for product and service from customers, Manage records and send reports to Head Office.
Senior Sales Executive
OnePlus India
Surat, Gujarat
10.2020 - 10.2021
- Deployed at Tata-Croma as Senior Sales Executive from OnePlus.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
Samsung Experience Consultant
Samsung Electronics India Pvt Ltd
Surat, Gujarat
01.2017 - 01.2020
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Increased sales and customer satisfaction through personalized servicing.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked closely with shift manager to solve problems and handle customer concerns.
Relationship Manager & Order Management
Maheshwari Exports
Surat, Gujarat
01.2016 - 01.2017
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated customers about Product options and processed purchases.
- Monitor price list, offers and stocks uploaded on website.
- Create new promotional offers to boost sales and achieve the goal of company.
Graphics Designer
BD Publicity
Surat, Gujarat
01.2015 - 01.2016
- Contributed design ideas in early planning stages with customers and project managers.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects before rollout.
- Designed creative digital displays used in online advertising for local businesses.
- Used CoralDrawX3 and Adobe Photoshop to develop product mockups and prototype designs.
- Accomplished multiple tasks within established timeframes.
Sales Executive
Sarees Studios
Surat, Gujarat
01.2014 - 01.2015
Education
Diploma Course In CCNA & MCITP - Information Technology
ITS Technologies
Surat, Gujarat 07.2013 - 04.2015
Diploma In Hardware & Networking - Information Technology
ITS Technologies
Surat, Gujarat 07.2013 - 04.2015
HSC - Science Biology
Rajasthan Board Govt Higher Secondary School
Khinwara, Pali, Rajasthan 05.2009 - 04.2013
Skills
Counselling Skill
Software
Outlook
Ms Office, Apache Office
Coral Draw X3
Adobe Photoshop
Cricket, Gaming, Movies, Web Series
Love watching and playing cricket. I like to play games in mobile, pc and console. Prefer mobile games mostly. Watching hollywood movies and tv shows in free time. Specially like to watch Si-Fi, Horror & Superhero movies and web series. Like to watch from big studio products like Marvel, Disney, Sony, DC and Fox Studios.
Timeline
Customer Service Officer
Amplifon Hearing Health Care
10.2021 - Current
Senior Sales Executive
OnePlus India
10.2020 - 10.2021
Samsung Experience Consultant
Samsung Electronics India Pvt Ltd
01.2017 - 01.2020
Relationship Manager & Order Management
Maheshwari Exports
01.2016 - 01.2017
Graphics Designer
BD Publicity
01.2015 - 01.2016
Sales Executive
Sarees Studios
01.2014 - 01.2015
Diploma Course In CCNA & MCITP - Information Technology
ITS Technologies
07.2013 - 04.2015
Diploma In Hardware & Networking - Information Technology
ITS Technologies
07.2013 - 04.2015
HSC - Science Biology
Rajasthan Board Govt Higher Secondary School
05.2009 - 04.2013
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