Ankit Shukla
Ichhawar
Summary
Dynamic banking professional with extensive experience at Axis Bank Ltd, excelling in cash handling and regulatory compliance. Proven track record in enhancing customer satisfaction through effective problem resolution and relationship management. Adept at multitasking and maintaining accurate records, ensuring operational efficiency and compliance in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Teller
axis bank ltd
Ichhawar
10.2022 - Current
- Handled large volumes of currency quickly and accurately with minimal errors.
- Followed up on requests from customers in a timely manner.
- Reported any operational issues or system problems that occurred during shift promptly.
- Maintained accurate records of all transactions and customer interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Resolved problems or discrepancies concerning customers' accounts.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
Telecaller
TIT College of Bhopal
Bhopal
04.2019 - 07.2019
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
Bachelor of Education -
Intellicon College of Professional Studies
Bhopal01-2019
Master of Science - Chemistry
Unique College Bhopal
Bhopal01-2016
Computer Diploma - P G D C A
Bhopal Computer Academy
Bhopal01-2015
Bachelor of Science - Biotechnology
Unique College Bhopal
Bhopal01-2013
HSSC - PCB
Nalanda Higher Secondary School
Ichhawar01-2010
HSC -
Nalanda Higher Secondary School
Ichhawar01-2008
Skills
- Cash handling
- Transaction processing
- Regulatory compliance
- Record keeping
- Customer service
- Problem resolution
- Account management
- Data entry
- Time management
- Customer relationship management
- Banking
- Financial analysis
- Product knowledge
- Multitasking Abilities
- Workload management
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Teller
axis bank ltd
10.2022 - Current
Telecaller
TIT College of Bhopal
04.2019 - 07.2019
Bachelor of Education -
Intellicon College of Professional Studies
Master of Science - Chemistry
Unique College Bhopal
Computer Diploma - P G D C A
Bhopal Computer Academy
Bachelor of Science - Biotechnology
Unique College Bhopal
HSSC - PCB
Nalanda Higher Secondary School
HSC -
Nalanda Higher Secondary School
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