Ankit Shukla
Store Manager
New Delhi,DL
Summary
Dynamic Store Manager with a proven track record at Adidas, excelling in customer service management and team development. Enhanced store profitability through innovative merchandising and effective inventory strategies, while fostering a collaborative team environment. Recognized for implementing a loyalty program that significantly boosted repeat business and overall sales revenue.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Store Manager
Adidas
01.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Senior Customer Specialist
G-Star RAW
12.2016 - 01.2019
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Navigated multiple software platforms simultaneously while assisting customers via phone calls or digital chats, showcasing strong multitasking abilities.
- Participated actively in departmental meetings as well as professional development opportunities relevant to role.
- Collaborated with team members to share best practices and provide comprehensive support solutions.
- Championed process improvements that resulted in time savings and increased productivity levels among staff members.
Sales Executive
Gap
10.2015 - 12.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
BBA - Commerce
DU
04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Store operations
Operations management
Loss prevention
Team leadership
Risk management
Certification
BEST STORE MANAGE
Timeline
BEST STORE MANAGE
01-2022
Store Manager
Adidas
01.2019 - Current
Senior Customer Specialist
G-Star RAW
12.2016 - 01.2019
Sales Executive
Gap
10.2015 - 12.2016
BBA - Commerce
DU
04.2001 -
Languages
English
Hindi