ANKIT SHUKLA
Data Analyst
Vadodara
Summary
Data Analyst with 4.5+ years of experience in client insights, market research, and data analytics, supporting US and UK markets. Proficient in analyzing syndicated data (NielsenIQ, Numerator) to deliver actionable insights on sales performance, pricing, distribution, and category trends within the CPG/retail domain. Strong expertise in Advanced Excel, dashboards, and PowerPoint reporting, with a proven ability to transform complex datasets into business recommendations. Experienced in client reporting, stakeholder management, and cross-functional collaboration, ensuring accurate and timely delivery of insights.
Overview
5
5
years of professional experience
Work History
Client Success Specialist
Consumer Sketch
02.2026 - Current
- Tracked KPIs related to customer satisfaction, response time, and issue resolution.
- Analyzed customer and operational data to identify trends, improve service quality, and support business decision-making.
- Assisted management with data-backed insights to improve workflow efficiency and client retention.
- Monitored KPIs for customer satisfaction, response time, and issue resolution to inform service improvements.
- Provided management with data-driven insights to enhance workflow and support client retention efforts.
- Maintained accurate client records, reports, and data documentation for internal teams.
- Monitored project progress and generated status reports for stakeholders.
- Collaborated with cross-functional teams to streamline project delivery and address client needs effectively.
Client Analyst
Numerator
05.2025 - 02.2026
- Served as the primary point of contact for assigned clients, handling client queries through effective inbound and outbound communication, ensuring timely and professional responses.
- Managed ticket management lifecycle by documenting client issues, tracking progress, and ensuring closure within defined timelines.
- Ensured issue resolution within SLA by proactively identifying risks, coordinating with internal teams, and driving timely solutions.
- Monitored ongoing client projects and identified potential risks impacting delivery timelines.
- Conducted data analysis and client trend reviews to extract insights that improved service delivery.
- Proactively flagged data or process issues to stakeholders to prevent escalations.
- Maintained accurate records of client interactions, issues, and resolutions using internal tracking systems.
- Prepared and delivered reports and presentations summarizing performance metrics and operational issues.
- Collaborated with cross-functional teams (sales, operations, product) to resolve client issues efficiently.
- Escalated critical client concerns with supporting analysis to senior stakeholders.
- Led operational support activities and contributed to high client retention through proactive communication.
- Identified process inefficiencies and implemented improvements to enhance turnaround time and client satisfaction.
- Created and maintained MIS reports to track key performance metrics, monitor operations, and support data-driven decision-making.
- Handled accounts for major US clients including Reckitt, Henkel, Haleon, and Dettol.
Data Analyst
NielsenIQ
01.2023 - 05.2025
- Worked closely with stakeholders to ensure clear understanding of requirements and effective client query handling.
- Supported issue resolution within SLA by identifying data discrepancies and coordinating fixes with internal teams for US Clients(Tesco, Sainsbury, Morrisons, Aldi).
- Managed inbound and outbound communication with stakeholders for project updates, clarifications, and issue resolution.
- Maintained trackers and documentation supporting ticket management and audit readiness.
- Generated MIS reports to provide insights on project status and risks.
- Performed data validation, analysis, and reporting to ensure high-quality deliverables.
- Identified gaps in processes and implemented improvements to enhance efficiency.
- Generated dashboards and reports to provide actionable insights.
- Mentored junior team members and collaborated cross-functionally to improve workflows.
Quality Analyst
ETECH Global services
12.2021 - 12.2022
- Monitored customer interactions and supported client query handling to ensure quality standards were met.
- Evaluated processes and identified areas for improvement to enhance issue resolution within SLA.
- Conducted audits and maintained documentation aligned with operational and compliance standards.
- Supported ticket management processes by reviewing issue logs and ensuring proper documentation and closure.
- Facilitated inbound and outbound communication between teams to resolve quality and service issues.
- Analyzed customer feedback and implemented improvements to increase customer satisfaction.
- Delivered training sessions to improve team performance and service quality.
- Led continuous improvement initiatives to enhance efficiency and reduce errors.
Graduate Trainee Engineer
L&T Heavy Engineering Ranoli (J&K Engineering)
06.2021 - 12.2021
- Gained hands-on experience in interpreting engineering drawings such as P&IDs, SLDs, and equipment datasheets to support plant operations and maintenance.
- Assisted in maintaining and updating asset data in ERP systems, ensuring accurate tracking of equipment history and maintenance schedules(Welding Machines, Welding Equipments).
- Supported equipment data management by compiling, verifying, and organizing technical information for various plant assets.
- Contributed to spares and inventory management by monitoring stock levels, identifying critical spares, and supporting procurement planning.
- Utilized MS Excel for data analysis, report generation, and maintaining maintenance trackers to improve operational efficiency.
- Prepared technical documentation, reports, and presentations using MS Word and PowerPoint for internal communication and project reviews.
- Utilized CMMS to create and track maintenance work orders, update equipment records, and support preventive maintenance planning for welding equipment and plant assets.
Education
Btech - Mechanical Engineering
ITM Vocational University
Vadodara, India 05.2001 -
Skills
Data Analysis & Reporting
Client Relationship Management
Ticket Management & Issue Resolution
SLA Monitoring & Compliance
Microsoft Excel (Advanced), PowerPoint
Data validation
Timeline
Client Success Specialist
Consumer Sketch
02.2026 - Current
Client Analyst
Numerator
05.2025 - 02.2026
Data Analyst
NielsenIQ
01.2023 - 05.2025
Quality Analyst
ETECH Global services
12.2021 - 12.2022
Graduate Trainee Engineer
L&T Heavy Engineering Ranoli (J&K Engineering)
06.2021 - 12.2021
Btech - Mechanical Engineering
ITM Vocational University
05.2001 -