Summary
Overview
Work History
Education
Skills
Timeline
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Ankit Singh

Hyderabad

Summary

Passionate about creating smooth and hassle-free buying experiences in the B2B and ecommerce space. With hands-on experience in catalog management, order processing, and logistics, I thrive in fast-paced environments where accuracy and efficiency matter. I enjoy solving problems, streamlining workflows, and using data-driven insights to improve customer experiences. Skilled in Excel and internal tools, I work closely with teams to optimize processes and drive business growth. Always eager to learn and adapt, I bring a proactive and solution-focused mindset to every challenge.

Overview

5
5
years of professional experience

Work History

B2B Specialist

IKEA
04.2023 - Current
  • Helped businesses find the right products by understanding their needs and offering tailored IKEA solutions, leading to better customer satisfaction and sales growth.
  • Managed and optimized product catalogs, ensuring accurate listings and a smoother buying experience for business customers.
  • Identified process gaps in SOPs and suggested improvements, making operations more efficient and reducing response times.
  • Used data and Excel to track sales trends and customer preferences, improving product recommendations and catalog accuracy.
  • Worked closely with sales, logistics, and product teams to solve challenges and enhance IKEA’s B2B offerings.
  • Ensured a hassle-free buying experience by resolving pricing, availability, and catalog issues, leading to higher customer retention.
  • Consistently met or exceeded targets, contributing to the overall growth of IKEA’s B2B segment.

Customer Relations Specialist

IKEA
01.2021 - 03.2023
  • Delivered friendly and efficient support across phone, email, and chat, maintaining 95%+ customer satisfaction.
  • Resolved product, order, and delivery issues 22% faster than expected, ensuring a smooth customer experience.
  • Processed order changes, refunds, and exchanges with 97% accuracy, minimizing errors.
  • Recommended products based on needs, contributing to a 12 to 13 % increase in upsell conversions.
  • Identified common issues and improved processes, reducing escalations by 20% overall.
  • Handled complaints with empathy, improving resolution time by 25%.
  • Coordinated with logistics and store teams, cutting delivery-related issues by 40%.

Ecommerce Fulfilment Co-Worker

IKEA
11.2019 - 12.2020
  • Successfully processed 1,000+ customer orders daily, ensuring timely and error-free fulfillment.
  • Reduced return rates from 28% to 15% through proactive quality control and streamlined return handling.
  • Managed E-way bill processing for hundreds of daily shipments, ensuring smooth logistics and compliance.
  • Collaborated with warehouse teams to cut oversales by 70%, improving stock accuracy and availability.
  • Enhanced customer satisfaction, contributing to increase in NPS through efficient order fulfillment.
  • Played a key role in optimizing fulfillment workflows, reducing processing time by 40% and improving efficiency.

Education

Bachelor of Commerce - Commerce

MPSP Singh Degree College
Mumbai
08-2017

Skills

  • B2B Sales & Account Management
  • Customer and Stakeholder Relations
  • Inventory & Catalog Management
  • Process Optimization
  • Buying Experience
  • Data Analysis & Reporting
  • MS Office Suite - Excel, Word and PPT
  • Documentation
  • Logistics & Compliance
  • Cross-Functional Collaboration

Timeline

B2B Specialist

IKEA
04.2023 - Current

Customer Relations Specialist

IKEA
01.2021 - 03.2023

Ecommerce Fulfilment Co-Worker

IKEA
11.2019 - 12.2020

Bachelor of Commerce - Commerce

MPSP Singh Degree College

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