Summary
Overview
Work History
Education
Skills
Interests
Timeline
AdministrativeAssistant

Ankit Singh

Senior Manager - Mall Operations
Delhi

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


An Instrumental Hotelier with More than a Decades experience in Handling Operations in Various Verticals.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Mall Senior Manager Operations

DLF
Delhi
07.2020 - Current
  • Allocated resources to planned programs according to business objectives.
  • Prepared documents for internal and external audits.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Oversaw staff and sub-contractor performance review assessments.
  • Provided leadership for continual management and employee training initiatives.
  • Worked with customers to understand needs and provide excellent service
  • Worked flexible hours across night, weekend and holiday shifts
  • Collaborated with team members to achieve target results

Club Manager

DLF
Gurgaon
06.2016 - 06.2020
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Prepared annual budgets with controls to prevent overages.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised club traffic and brand reach with innovative online promotions.
  • Grew business over 70% with introduction of new products and services
  • Increased staff performance and engagement via motivational leadership

Deputy Manager of Customer Service

DLF
Gurgaon
10.2014 - 06.2016
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Kept accurate records to document customer service actions and discussions.

Duty Manager

Hilton
Gurgaon
07.2012 - 10.2014
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Prepared monthly resort audits for review.
  • Increased customer service ratings through personable service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Hotel Front Desk Supervisor

Trident Oberoi
Gurgaon
04.2009 - 06.2012
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collected room deposits, fees and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Resolved service-related problems and documented actions in system.

Education

Bachelor in Hotel Management -

Christ College
Bangalore
03.2005 - 04.2009

PGDM -

IMT Ghaziabad
Ghaziabad
04.2010 - 04.2011

Skills

  • Operations review
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Interests

  • Meeting and interacting with people

Timeline

Mall Senior Manager Operations

DLF
07.2020 - Current

Club Manager

DLF
06.2016 - 06.2020

Deputy Manager of Customer Service

DLF
10.2014 - 06.2016

Duty Manager

Hilton
07.2012 - 10.2014

PGDM -

IMT Ghaziabad
04.2010 - 04.2011

Hotel Front Desk Supervisor

Trident Oberoi
04.2009 - 06.2012

Bachelor in Hotel Management -

Christ College
03.2005 - 04.2009

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Ankit SinghSenior Manager - Mall Operations