- Meeting and interacting with people
Ankit Singh
Senior Manager - Mall Operations
Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
An Instrumental Hotelier with More than a Decades experience in Handling Operations in Various Verticals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Mall Senior Manager Operations
DLF
Delhi
07.2020 - Current
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw staff and sub-contractor performance review assessments.
- Provided leadership for continual management and employee training initiatives.
- Worked with customers to understand needs and provide excellent service
- Worked flexible hours across night, weekend and holiday shifts
- Collaborated with team members to achieve target results
Club Manager
DLF
Gurgaon
06.2016 - 06.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Evaluated suppliers to maintain cost controls and improve operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Prepared annual budgets with controls to prevent overages.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised club traffic and brand reach with innovative online promotions.
- Grew business over 70% with introduction of new products and services
- Increased staff performance and engagement via motivational leadership
Deputy Manager of Customer Service
DLF
Gurgaon
10.2014 - 06.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Kept accurate records to document customer service actions and discussions.
Duty Manager
Hilton
Gurgaon
07.2012 - 10.2014
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Prepared monthly resort audits for review.
- Increased customer service ratings through personable service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Hotel Front Desk Supervisor
Trident Oberoi
Gurgaon
04.2009 - 06.2012
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Resolved service-related problems and documented actions in system.
Education
Bachelor in Hotel Management -
Christ College
Bangalore 03.2005 - 04.2009
PGDM -
IMT Ghaziabad
Ghaziabad 04.2010 - 04.2011
Skills
- Operations review
Interests
Timeline
Mall Senior Manager Operations
DLF
07.2020 - Current
Club Manager
DLF
06.2016 - 06.2020
Deputy Manager of Customer Service
DLF
10.2014 - 06.2016
Duty Manager
Hilton
07.2012 - 10.2014
PGDM -
IMT Ghaziabad
04.2010 - 04.2011
Hotel Front Desk Supervisor
Trident Oberoi
04.2009 - 06.2012
Bachelor in Hotel Management -
Christ College
03.2005 - 04.2009
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