Ankit Singh

Key Responsibilities:

• Implement, optimize, and troubleshoot Google Search Ads and Performance Ads campaigns, ensuring alignment with client objectives and KPIs.
• Collaborate closely with high-value clients to enhance account-level performance, providing strategic recommendations and implementing tailored strategies to achieve their goals.
• Onboard clients to new features and functionalities within the product, driving revenue generation for Google through effective utilization of advanced campaign features.
• Engage with internal and external stakeholders to gather feedback and insights for product improvement, advocating for client needs and contributing to product enhancement initiatives.
• Manage escalations related to the products, liaising with the engineering team to identify and resolve technical issues, bugs, and performance challenges promptly.
• Train new joiners on Google Ads platform usage, campaign management best practices, and client interaction protocols.

Skills Used:

• Proficiency in Google Ads platform, specializing in Search Ads and Performance Ads, with a strong ability to optimize campaigns for maximum ROI.
• Strategic mindset with the capability to analyze data, interpret trends, and provide actionable insights to improve campaign performance.
• Excellent client management skills, including the ability to build relationships, understand client objectives, and deliver solutions that align with business goals.
• Effective communication skills for presenting strategies, providing product demonstrations, and handling client escalations professionally.
• Problem-solving skills to troubleshoot technical issues and collaborate with cross-functional teams to implement solutions.

• Managed budgets and ad extensions, delivering impactful results and proactively mitigating client concerns, while staying at the vanguard of industry trends
• Spearheaded end-to-end Facebook advertising campaigns, including budget allocation, ad creative development, and targeting strategies
• Methodically documented interactions, imparted guidance to junior staff, and enforced stringent compliance, thereby substantially enhancing long-term client satisfaction, with a 15% reduction in compliance-related issues
• Masterminded the resolution of advertising queries on a social media platform, proactively addressing issues pertaining to ad targeting, reach, and insights via chats, calls, and emails
• Consistently achieved an extraordinary average customer satisfaction rating of 85%, surpassing the company average by 15%.

Key Responsibilities:

• Analyzed overall account usage and organizational needs for high-value clients at T-Mobile.
• Reviewed client bills to identify opportunities for cost savings and recommended optimal service plans.
• Facilitated client onboarding to new services, ensuring smooth integration and maximizing service utilization.
• Resolved client issues and service-related concerns by collaborating with internal teams and stakeholders.
• Contributed to enhancing customer satisfaction through proactive account management and personalized service solutions.