Ankit Singh
Bengaluru
Summary
Results-driven IT Operations Specialist with 9+ years of progressive experience in enterprise IT service delivery, infrastructure optimization, and security governance across global environments. Expert in managing Microsoft Intune, Office 365, Active Directory, and ServiceNow to streamline operations and enhance the end-user experience. Skilled in aligning IT processes with business goals, driving incident resolution, and leading cross-functional initiatives. Eager to contribute strategic insight, technical acumen, and leadership capabilities to a forward-thinking organization committed to innovation, digital transformation, and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Associate IT Operations
Coforge Limited
08.2022 - Current
- Led vulnerability remediation on Windows servers, aligning with global security standards to mitigate risks, improve compliance, and enhance system resilience across production and non-production environments.
- Managed Office 365 platform—Exchange, SharePoint, Teams, OneDrive—handling mailbox configuration, license allocation, and distribution list management to support streamlined communication and collaborative productivity across departments.
- Delivered Level 2 support for Microsoft Intune and MDM, ensuring device enrollment, policy compliance, and secure endpoint management for Windows, Mac, and Android devices in global enterprise environments.
- Administered Active Directory, managing user onboarding/offboarding, password resets, and MFA configuration, reinforcing identity and access management (IAM), and minimizing unauthorized access incidents.
- Oversaw ITSM operations through ServiceNow, facilitated CAB meetings, and ensured SLA adherence by managing incidents, changes, and service requests with high accuracy and operational efficiency.
- Managed the end-to-end lifecycle of incidents and changes, ensuring timely resolution, minimal downtime, and adherence to ITIL best practices.
- Coordinated with IT teams, the service desk, and stakeholders to resolve incidents, escalate when necessary, and communicate status and impact effectively.
- Conducted post-incident reviews and root cause analyses, driving continuous improvement and service reliability.
- Facilitated Change Advisory Board (CAB) meetings, overseeing risk assessment, approval, scheduling, and implementation of changes.
- Maintained accurate documentation of incident and change processes, ensuring compliance with ITIL frameworks and organizational policies.
- Collaborated across Incident, Problem, and Change Management to ensure seamless process integration and operational stability. Delivered training and guidance to IT staff on incident and change management processes, tools, and governance.
- Supervised IT procurement and inventory management, coordinated with vendors, and functioned as Shift Lead, driving team performance, knowledge transfer, and process improvements to ensure service excellence.
Senior Service Desk Engineer
NTT Data Services
01.2022 - 07.2022
- Resolved advanced issues, including OS errors, hardware failures, and application crashes.
- Installed and maintained desktops, laptops, printers, and peripheral devices.
- Provided user support for VPN setup, software installations, and access issues.
- Replaced faulty components such as RAM, hard drives, and motherboards.
- Tracked assets, logged issues, and updated documentation for accuracy.
- Collaborated with network and server teams to address cross-platform challenges.
- Ensured compliance with security protocols through antivirus and encryption measures.
- Documented solutions and contributed to internal knowledge base enhancements.
- Mentored Level 1 engineers and supported the onboarding of new team members.
- Maintained detailed logs of issues, resolutions, and asset inventory for audit readiness.
Project Coordinator
Evergreen Infrabuild Pvt. Ltd.
05.2015 - 07.2017
- Assisted in project planning, scheduling, and resource allocation, ensuring tasks were clearly defined, timelines met, and deliverables aligned with business objectives across cross-functional teams.
- Coordinated project execution, tracked milestones, and ensured on-time delivery by monitoring progress, adjusting schedules, and proactively addressing potential delays in collaboration with internal teams and external stakeholders.
- Maintained project documentation, generated progress reports, and facilitated clear communication between teams, clients, and leadership to ensure transparency, alignment, and successful project outcomes.
- Managed budgets, procurement, and invoices, while identifying risks and resolving operational issues, contributing to smooth execution, cost control, and overall project efficiency.
Administrator
Wipro Limited
- Evaluated software compatibility and implemented strategic system upgrades to enhance performance, minimize downtime, and ensure seamless integration with existing IT infrastructure across enterprise environments.
- Planned and executed hardware/software upgrades, improving system speed and functionality, while aligning with business goals and maintaining operational continuity through structured change management processes.
- Managed network operations, ensuring secure, stable connectivity, and proactively identifying and resolving performance issues to support uninterrupted access to business-critical systems and applications.
- Provided technical support for software and hardware issues, enforced license compliance, and executed data backup and recovery plans to ensure user satisfaction, and business resilience.
- Documented IT procedures and maintained detailed troubleshooting logs, supporting knowledge transfer, internal audits, and consistent delivery of IT services through structured and repeatable support processes.
Education
MBA/PGDBM - Business Administration
Narsee Monjee Institute of Management Studies
MumbaiBachelor of Technology -
Uttar Pradesh Technical University
LucknowHigher Secondary Certificate -
Montfort Inter College
Lucknow, UPSenior Secondary Certificate -
Mahanagar Boys Inter College
Lucknow, UPSkills
Cross-functional collaboration
Process optimization
Stakeholder communication
Problem resolution
Time management
Leadership and team coordination
Client relationship management
Analytical thinking
Decision making under pressure
IT administration and cloud platform
Vulnerability remediation
IT operations management
Active directory administration
ITSM process adherence
Project coordination
Incident Management
Change Management
Customer relationship management (CRM)
Office 365 management
Technical documentation
User support troubleshooting
ITIL framework
Asset management
Technical troubleshooting
Scheduling and coordinating
Team coordination
PowerPoint presentations
Sales and marketing
Risk analysis and management
Hardware troubleshooting and software installation
Vendor coordination
User management
Desktop troubleshooting
Device and endpoint management
Mobile device management (MDM)
Device enrolment and compliance
Certification
- Microsoft Intune MD 102
- Microsoft 365 Fundamentals MS-900
- Google Digital Workshop
- ITIL 4 Foundation
- Industrial Training in 'Cloud with DevOps' from TCS ION (Cepta Institute, Noida)
- AUTO CAD
- Staad Pro
Languages
- English
- Hindi
Timeline
Senior Associate IT Operations
Coforge Limited
08.2022 - Current
Senior Service Desk Engineer
NTT Data Services
01.2022 - 07.2022
Project Coordinator
Evergreen Infrabuild Pvt. Ltd.
05.2015 - 07.2017
Administrator
Wipro Limited
MBA/PGDBM - Business Administration
Narsee Monjee Institute of Management Studies
Bachelor of Technology -
Uttar Pradesh Technical University
Higher Secondary Certificate -
Montfort Inter College
Senior Secondary Certificate -
Mahanagar Boys Inter College
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