Ankit Singh
Faridabad
Summary
Results-driven IT professional with over 3 years of experience in System Engineering, Network Support, and IT Infrastructure Management. Led daily IT operations and managed system performance, asset lifecycle, and SLA compliance. Expertise in troubleshooting and cross-functional coordination enhances stakeholder communication. Committed to delivering high-impact solutions and improving customer satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
System Engineer & Network
Flipkart
Faridabad
08.2022 - Current
- Performed L1 network troubleshooting including LAN, WAN, Wi-Fi, DNS, DHCP, VPN, routers, and switches.
- Oversaw IT infrastructure management to ensure availability and optimal performance of end-user systems, network components, and remote site setups.
- Managed macOS devices with JAMF for enrollment, policy enforcement, software deployment, and security compliance, enhancing device management efficiency.
- Delivered L2 desktop support for Windows and macOS environments.
- Installed, configured, and maintained desktops, laptops, printers, and IT peripherals.
- Provided Windows 7, 8, 10 desktop support for end users.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Performed hardware troubleshooting for desktops, laptops, and peripherals.
- Handled software installation, configuration, and troubleshooting, including OS issues, drivers, and applications.
- Provided printer support including installation, driver setup, and connectivity troubleshooting.
- Managed Data Backup & Recovery, performing backup monitoring, restoration testing, and disaster recovery readiness.
- Oversaw IT asset inventory, allocation, tracking, audits, lifecycle management, and vendor coordination, streamlining asset management processes.
- Served as Primary SPOC for Remote Locations (F1 Jeeves, PAN North), providing end-to-end remote IT support.
- Ensured system security, patching, monitoring, and performance optimization.
- Guided junior engineers, handled escalations, and monitored ticket resolution to meet SLA targets.
- Provided technical support and training to junior engineers and staff.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
Education
Master of Computer Applications -
MDU Rothak
BBA -
MDU Rothak
Senior Secondary -
CBSE
Secondary -
CBSE
Skills
- System engineering
- Hardware and software installation
- Hardware troubleshooting
- Switches and routers
- Network infrastructure administration
- Endpoint management
- Desktop support
- Windows and macOS
- Jamf administration
- Active Directory management
- Microsoft 365 expertise
- IT infrastructure management
- End-user computing
- Remote IT setup
- Performance monitoring
- System availability
- Data backup and recovery
- Backup monitoring and validation
- Disaster recovery planning
- IT asset management
- Inventory control and audits
- Asset lifecycle tracking
- Vendor coordination
- Network support (LAN/WAN)
- DNS and DHCP configuration
- VPN setup and management
- Router and switch configuration
- IP troubleshooting and connectivity support
- Operations support and SLA monitoring
- Ticket resolution strategies
- Stakeholder communication skills
- Team coordination
- Vendor management
- Network configuration
- Software installation
- Networking protocols
- Operating systems
Education Certifications
- Master of Computer Applications (MCA), MDU Rohtak
- CCNA
- Bachelor of Computer Application (BCA) MDU Rohtak
- Senior Secondary (12th) CBSE
- Secondary (10th) CBSE
Strengths Interests
Hard-working, Self-motivated, Quick learner, Learning new technologies and IT skills
Personal Information
- Nationality: Indian
- Marital Status: Unmarried
Technical Skills
Desktop L2 Support - Windows & macOS, JAMF (macOS device management), Active Directory, Microsoft 365, End-user computing infrastructure, Remote site IT setup & support, Performance monitoring & system availability, Backup monitoring, validation, and restoration, Disaster recovery preparedness, Inventory management & audits, Asset lifecycle tracking, Vendor coordination, LAN/WAN, DNS, DHCP, VPN, Router & switch configuration, IP and connectivity troubleshooting, SLA monitoring & ticket resolution, Stakeholder communication, Team coordination
Team Leadership Management Responsibilities
- Coordinated daily IT support operations and ensured SLA compliance.
- Assigned tasks and mentored junior engineers for timely issue resolution.
- Handled escalations and communicated progress updates to stakeholders.
- Prepared reports on tickets, assets, backups, and support performance metrics.
- Participated in cross-functional meetings to align IT services with business goals.
- Promoted skill development and knowledge sharing within the team.
Timeline
System Engineer & Network
Flipkart
08.2022 - Current
Master of Computer Applications -
MDU Rothak
BBA -
MDU Rothak
Senior Secondary -
CBSE
Secondary -
CBSE