ANKIT SINGH
Kolkata
Summary
Dynamic Delivery Manager with extensive experience at Tata Consultancy Services, adept at steering complex Data and AI transformation projects. Proven track record in risk management and stakeholder relations, leveraging expertise in SAP and cloud technologies to drive strategic outcomes and enhance operational efficiency. Recognized for fostering collaboration and delivering measurable value.
Overview
1
1
Certificate
13
13
years of professional experience
Work History
Delivery Manager / Program Manager
Incture Technology
Kolkata
11.2024 - Current
- Lead a portfolio of enterprise Data, Analytics and AI transformation engagements, owning delivery strategy from opportunity qualification and solution shaping through implementation, hypercare and executive handover.
- Directed cross-functional delivery teams, aligning consulting, engineering, product, and QA workstreams to achieve milestones, uphold quality standards, and deliver measurable customer outcomes.
- Managed engagement economics, overseeing estimates, staffing plans, commercial models, SOW commitments, utilization, and margin protection to ensure financial health.
- Chair governance forums with client and internal leadership, translating delivery performance, financials, dependencies and RAID items into timely executive decisions.
- Collaborated with account and customer leaders to enhance adoption, realize value, build stakeholder confidence, and identify expansion opportunities.
Delivery Manager / Program Manager
Tata Consultancy Services
12.2022 - 11.2024
- Directed a portfolio of Retail and Travel, Transport & Hospitality Data, AI and data-platform engagements, establishing delivery roadmaps, operating rhythms and executive governance across concurrent workstreams.
- Served as senior delivery interface for client, business, engineering and partner stakeholders, resolving priorities, dependencies and escalations for India- and UK-based teams.
- Oversaw scope, milestones, resource capacity and delivery risk to safeguard schedule, quality, commercial performance and customer commitments.
- Advised client leadership on transformation sequencing, adoption priorities and opportunities to extend platform value.
- Coordinated readiness for UAT, deployment, cutover and post-go-live stabilization, ensuring accountable ownership and seamless transition into operations.
Project Manager / Business Analyst
Tata Consultancy Services
Kolkata
02.2019 - 12.2022
- Led a 20-member cross-functional team, prioritizing tasks, monitoring milestones, and resolving risks, issues, and dependencies to drive project success.
- Facilitated collaboration between business, technology, and delivery teams to enhance requirement clarity, align stakeholders, and prepare for implementation.
- Led retail consulting and transformation engagements from discovery through implementation planning, facilitating executive workshops and translating business priorities into AS-IS/TO-BE processes, roadmaps and solution requirements.
- Provided weekly and monthly governance reporting to client stakeholders, communicating progress, decisions, financial status and recovery actions.
- Developed presales deliverables including proposals, effort estimates, SOWs and commercial frameworks to ensure alignment of client value with delivery feasibility.
System Engineer / Team Lead
Tata Consultancy Services
Kolkata
01.2014 - 06.2017
- Led design and delivery of SAP BW data models, ETL pipelines, ABAP extraction logic and enterprise reporting for a Utilities client.
- Enhanced reporting reliability and decision support by translating operational and strategic needs into scalable data solutions.
- Coordinated data integration and analytics with business stakeholders, prioritizing incidents, enhancements, and release commitments to ensure timely support.
- Guided team through technical reviews and work allocation, resolving defects and managing operational handover to maintain project flow.
Education
MBA - Marketing & Operations
Kirloskar Institute of Advanced Management Studies
Karnataka01-2019
B.E. - Mechanical Engineering
Sri Siddhartha Institute of Technology
Karnataka01-2013
Skills
- Data wareBusiness pCloud data architData engineering SAP BDC SAP Datasphere Databricks Snowflake AWS Azure GCP PoProcess Visual documentation Tableau SQL JIRA Confluence Visio Lucidchart
- Project oversight
- Program oversight
- Risk management
- Digital change
- Agile methodologies
- Strategic planning
- Stakeholder relations
- Requirements gathering
- Problem solving
- Change control
- Team leadership
- Communication skills
Certification
Program & Project Manager Certification | ITIL | Agile Product Owner Foundation | Business Analysis Foundation (IIBA) | Power BI Desktop | SQL for Data Analysis
Timeline
Delivery Manager / Program Manager
Incture Technology
11.2024 - Current
Delivery Manager / Program Manager
Tata Consultancy Services
12.2022 - 11.2024
Project Manager / Business Analyst
Tata Consultancy Services
02.2019 - 12.2022
System Engineer / Team Lead
Tata Consultancy Services
01.2014 - 06.2017
MBA - Marketing & Operations
Kirloskar Institute of Advanced Management Studies
B.E. - Mechanical Engineering
Sri Siddhartha Institute of Technology
LEADERSHIP IMPACT
- Governed multi-workstream Data & Analytics portfolios valued at ?10–25 Cr from solution shaping through hypercare and value realization.
- Directed cross-functional consulting, engineering, business analysis and QA teams of up to 43 across India and the UK.
- Sustained 30%+ delivery margins through capacity planning, role-mix optimization, milestone control and proactive risk management.
- Maintained 90%+ SLA adherence and 96%+ client satisfaction through structured steering reviews and transparent executive communication.
CORE LEADERSHIP CAPABILITIES
Client Relationship Management | Engagement Governance | Revenue & Margin Management | Customer Success | Contract & SOW Management | Resource Planning | RAID Management | Executive Stakeholder Communication | Presales & Commercial Structuring | Transformation Delivery
INDUSTRY EXPERIENCE
Retail | Travel, Transport & Hospitality | Utilities | Data, Analytics & Artificial Intelligence
Personal Information
Title: DELIVERY MANAGER/PROGRAM MANAGER/ENGAGEMENT MANAGER — DATA & ANALYTICS
LEADERSHIP IMPACT
- Governed multi-workstream Data & Analytics portfolios valued at ?10–25 Cr from solution shaping through hypercare and value realization.
- Directed cross-functional consulting, engineering, business analysis and QA teams of up to 43 across India and the UK.
- Sustained 30%+ delivery margins through capacity planning, role-mix optimization, milestone control and proactive risk management.
- Maintained 90%+ SLA adherence and 96%+ client satisfaction through structured steering reviews and transparent executive communication.
CORE LEADERSHIP CAPABILITIES
Client Relationship Management | Engagement Governance | Revenue & Margin Management | Customer Success | Contract & SOW Management | Resource Planning | RAID Management | Executive Stakeholder Communication | Presales & Commercial Structuring | Transformation Delivery
INDUSTRY EXPERIENCE
Retail | Travel, Transport & Hospitality | Utilities | Data, Analytics & Artificial Intelligence