ANKIT SONI
Bangalore
Summary
Insightful Key Account Manager offering 3+ years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
3
3
years of professional experience
Work History
Key Account Manager
HDFC BANK
Bangalore
11.2022 - Current
- Maintained a diverse portfolio consisting of 300+ mid to large-scale businesses
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management
- Followed up with clients to gauge product success and promote satisfaction
- Provide consultative advice to client on efficient payment solutions using technology platforms like Vendor to Pay and CCAVENUE.
- Liaised between clients and management to provide client feedback and resolve inquiries
- Maintained positive working relationships with retailers and representatives
- Utilized sales data and client feedback to improve organizational strategies
- Addressed client questions and resolved complaints related to products, services and accounts
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting
- Increased product sales through targeted marketing campaigns
- Prepared and promptly sent proposals, contracts and correspondence to facilitate sales process
- Closed sales consistently through strong client rapport and expert product and service knowledge
- Followed up after each completed sale to check on satisfaction and offer additional support to maximize brand loyalty
- Monitored client needs and competitor trends to identify improvements and recommend new products
- Researched and analyzed new sales options, prospects and market trends
- Hired, trained and supervised sales staff members and teams
- Directed and coordinated products, services and sales activities.
Banking Relationship Manager
ICICI Bank
Bhopal
09.2020 - 11.2022
- Enhanced sales volume through skilled support to both new and inactive customers
- Developed and implemented strategies for maintaining long-term relationships with banking customers
- Managed 200+ HNI/Wealth clients Portfolio
- Researched market conditions and industry trends to identify new opportunities for business development
- Negotiated terms of financing agreements, including interest rates, repayment schedules, and collateral requirements
- Involved in lead sourcing and disbursement processes
- Handling after-sales queries and corporate client management
- Participated in meetings with potential corporate banking clients to discuss their needs and develop solutions
- Cross-selling and upselling products and services
- Established relationships with potential customers through referrals, promotional events and cold calling campaigns
- Addressed inquiries from clients and department team members
- Established strong corporate client relationships to drive business development
- Achieved client loyalty through quality, productivity, service and proactive management
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction
- Developed marketing plan based on client data to acquire new corporate relationships and expand existing ones
- Collaborated with various departments to improve communication and deliver individualized commercial solutions
- Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
Education
Post Graduate Diploma in Banking & Finance -
Manipal University
Bachelor of Computer Applications in Comm -
MCNUJC
Higher Secondary in Commerce with Informatics Practice -
Bhopal Public School
Skills
- Business Development
- Revenue Generation
- Sales Quota Achievement
- Territory Management
- Cross-Functional Collaboration
- Client Relationship Building
- Client Needs Assessment
- Relationship Selling
- Needs Analysis
- Account Development
- Complex Problem Solving
- Staff Management
- Financial Service Solutions
- Debt and Credit Management
- Eligibility Determination
- Verbal and Written Communication
- Fraud Detection and Prevention
- CRM
- IVIEW
- CAPS
- FINACLE
- MS Office
- Spreadsheet
Languages
- Hindi: First Language
- English: B2 Upper Intermediate
Timeline
Key Account Manager
HDFC BANK
11.2022 - Current
Banking Relationship Manager
ICICI Bank
09.2020 - 11.2022
Post Graduate Diploma in Banking & Finance -
Manipal University
Bachelor of Computer Applications in Comm -
MCNUJC
Higher Secondary in Commerce with Informatics Practice -
Bhopal Public School
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