Ankit Srivastava
Pune
Summary
Insightful Key Account Manager offering 11+ years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
13
13
years of professional experience
Work History
Key Account Manager
Canon India Pvt Ltd
Pune
01.2023 - Current
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Identified new business opportunities and leads for key clients.
- Negotiated contract terms with clients and established important deadlines.
- Addressed client questions and resolved complaints related to products, services and accounts.
- Prepared and presented progress reports to internal and external stakeholders.
- Followed up with clients to gauge product success and promote satisfaction.
- Sought out opportunities for upselling additional products or services to existing customers.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
Major Account Manager
Canon India Pvt Ltd
Pune
01.2019 - 12.2022
- Utilized strong communication skills when interacting with customers at all levels.
- Identified potential new customers through market analysis and research.
- Reviewed customer feedback surveys regularly in order to improve service quality.
- Developed creative strategies for upselling products or services to existing customers.
- Conducted regular meetings with clients to discuss their needs and objectives.
- Developed and implemented successful strategies for managing major accounts.
- Managed large-scale projects from start to finish while meeting tight deadlines.
- Provided training sessions for staff members regarding major account management techniques.
- Resolved customer complaints regarding sales and service.
Senior Account Manager
Canon India Pvt Ltd
Pune
01.2016 - 12.2018
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Cross-sold additional products and services to increase profitability within accounts.
- Established and maintained good public relations and networking within community to develop business.
- Researched and secured new accounts within assigned territory to increase sales and profitability.
- Cold called potential customers and maintained above average conversion rate on leads.
Account Manager
Canon India Pvt Ltd
Pune
07.2012 - 12.2015
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- Addressed customer questions and concerns regarding products and services.
- Negotiated contracts and pricing terms for mutual benefit.
- Continuously refined personal selling skills through training sessions.
Corporate Account Manager
Orbit Peripherals Pvt Ltd
Bangalore
07.2011 - 06.2012
- Developed business plans to include account prioritization, funnel management and sales cycle planning.
- Collaborated with internal departments such as marketing, finance, operations.
- Organized presentations for prospective customers to demonstrate product features and benefits.
- Supported and grew existing account base with effective selling and promotional strategies.
- Scheduled appointments, managed call volumes and followed up on assigned leads.
Training Coordinator
Vision Technologies
Pune
12.2010 - 05.2011
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Coordinated training session logistics by preparing equipment and securing facilities.
- Coordinated with subject matter experts to develop effective training content.
- Maintained accurate records of all trainings conducted.
- Ensured that all necessary equipment was available prior to a session commencing.
- Organized and scheduled on-site and off-site trainings for staff members.
Education
BBA -
JAIN College of Business Administration
Belgaum04-2011
Higher Secondary School Certificate Examination - Science
The Oxford Pre University College
Bangalore04-2004
Secondary School Certificate Examination - Science Education
Sri Sathya Sai Vidyapeeth
Kerala03-2002
Skills
- Consultative Selling
- Account Retention
- Key Account Management
- Cross-Functional Collaboration
- Client Relationship Building
- Business Development
- Lead Generation
- Client Needs Assessment
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Key Account Manager
Canon India Pvt Ltd
01.2023 - Current
Major Account Manager
Canon India Pvt Ltd
01.2019 - 12.2022
Senior Account Manager
Canon India Pvt Ltd
01.2016 - 12.2018
Account Manager
Canon India Pvt Ltd
07.2012 - 12.2015
Corporate Account Manager
Orbit Peripherals Pvt Ltd
07.2011 - 06.2012
Training Coordinator
Vision Technologies
12.2010 - 05.2011
BBA -
JAIN College of Business Administration
Higher Secondary School Certificate Examination - Science
The Oxford Pre University College
Secondary School Certificate Examination - Science Education
Sri Sathya Sai Vidyapeeth
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