Aparna Yadav
Admin Officer
New Delhi
Summary
A dynamic aviation professional with expertise in different functions like Administration, training ,operations and customer service. Currently working as Administrative officer with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Administrative Officer
Bird Flight Services India Pvt.Ltd.
04.2024 - Current
- Preparing and delivering reports to various departments.
- Improving communication within the organization through regular updates on policies, procedures, and key events.
- Enhancing overall office productivity through effective staff management and coordination of daily tasks.
- Overseeing office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervising and guiding new employees and responded quickly to questions to improve understanding of job responsibilities.
- To Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Facilitating cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
Subject Matter Expert
Bird Worldwide Flight Services (India) Pvt. Ltd.
04.2022 - 04.2024
- An IATA certified trainer
- Conducted all product training,soft skills and grooming trainings as required by our company and our customer airlines
- Monitored the training validity and accordingly conducted refresher trainings.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse participants, resulting in improved skillsets and increased their job satisfaction.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
Supervisor
Zexus Air Services Pvt. Ltd, (ZOOOM Air)
11.2016 - 04.2022
- Led and coordinated cross-functional teams to ensure seamless airport operations, demonstrating strong leadership and stakeholder management skills.
- Successfully established and operationalized the Amritsar Airport office in coordination with AAI and local authorities.
- Managed end-to-end flight operations and protocol handling, including stakeholder and guest relations.
- Oversaw daily airport ground operations, including ramp and passenger services, ensuring compliance with aviation and security standards.
- Acted as the central point of contact for interdepartmental coordination (catering, cargo, security, fuel, GPU, water, lavatory services, baggage handling) to support on-time performance (OTP) and operational efficiency.
- Handled operational correspondence, reporting (daily/weekly), and flight-related documentation.
- Trained and supervised airport, call center, and reservations staff on customer service, safety, and emergency procedures.
- Managed recruitment, performance reviews, workload distribution, and staff appraisals to support team development and efficiency.
- Delivered excellent customer service while addressing passenger inquiries and ensuring smooth arrivals and departures.
- Maintained cleanliness, safety, and security of airport facilities through proactive oversight and compliance measures.
- Applied strong problem-solving and decision-making skills to optimize workflows and ensure high performance under pressure.
Customer Service Agent
Bird Worldwide Flight Services (India) Pvt. Ltd.
02.2015 - 07.2016
- Conducted efficient passenger check-in, verified travel documents, issued boarding passes, and ensured accurate luggage tagging and handling.
- Managed boarding and deplaning processes at the gate, including public announcements, final passenger counts, and coordination with flight and ground crews.
- Delivered prompt and courteous assistance to passenger inquiries regarding flight schedules, delays, baggage, and visa requirements.
- Resolved issues related to lost or damaged baggage, including coordinating claims and follow-ups with baggage service providers.
- Ensured smooth passenger flow while maintaining compliance with airline procedures, safety regulations, and security protocols.
- Utilized airline systems and computer applications to manage bookings, rebookings etc.
- Consistently maintained high standards of customer service, enhancing passenger satisfaction and on-time performance.
Assistant Supervisor
Cambata Aviation Pvt. Ltd.
07.2009 - 12.2011
- Conducted efficient passenger check-in, verified travel documents, issued boarding passes, and ensured accurate luggage tagging and handling.
- Managed boarding and deplaning processes at the gate, including public announcements, final passenger counts, and coordination with flight and ground crews.
- Delivered prompt and courteous assistance to passenger inquiries regarding flight schedules, delays, baggage, and visa issues or requirements.
- Resolved issues related to lost or damaged baggage, including coordinating claims and follow-ups.
- Ensured smooth passenger flow while maintaining compliance with airline procedures, safety regulations, and security protocols.
- Utilized airline systems and computer applications to manage bookings,rebooking etc.
- Consistently maintained high standards of customer service, enhancing passenger satisfaction and on-time performance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Executive
Wingspan Aviation Pvt. Ltd
01.2008 - 04.2009
- Handled flight reservations and bookings based on customer preferences, ensuring accuracy and efficiency in ticketing.
- Responded to passenger inquiries regarding flight schedules, availability, fares, and booking policies.
- Provided timely and accurate information on flight departures, arrivals, and itinerary changes.
- Delivered high-quality customer service through effective communication and problem-solving.
Education
Master of Arts - Sociology
Indira Gandhi Open University (IGNOU)
New Delhi, DL 04.2001 -
Bachelor of Arts -
Delhi University
New Delhi, DL 04.2001 -
Diploma - Airport Handling & Reservations
YWCA
New Delhi, DL 04.2001 -
Intermediate -
Ganga International School
New Delhi, DL 04.2001 -
High School -
Ganga International School
New Delhi, DL01.2005
Skills
- Administrative Skills
- MS Office
- Email handling
- Staff Management
- Training Delivery
- Operations Management
- Customer Service
- Leadership
- Staffing and Scheduling
- Softwares -Altea Galileo Worldtracer
- AIRS (Airline Inventory Reservation System)
- Load & Trim (CRJ 200)
Interests
Listening music, playing games, watching news, reading newspaper, watching travel blogs
Timeline
Administrative Officer
Bird Flight Services India Pvt.Ltd.
04.2024 - Current
Subject Matter Expert
Bird Worldwide Flight Services (India) Pvt. Ltd.
04.2022 - 04.2024
Supervisor
Zexus Air Services Pvt. Ltd, (ZOOOM Air)
11.2016 - 04.2022
Customer Service Agent
Bird Worldwide Flight Services (India) Pvt. Ltd.
02.2015 - 07.2016
Assistant Supervisor
Cambata Aviation Pvt. Ltd.
07.2009 - 12.2011
Executive
Wingspan Aviation Pvt. Ltd
01.2008 - 04.2009
Master of Arts - Sociology
Indira Gandhi Open University (IGNOU)
04.2001 -
Bachelor of Arts -
Delhi University
04.2001 -
Diploma - Airport Handling & Reservations
YWCA
04.2001 -
Intermediate -
Ganga International School
04.2001 -
High School -
Ganga International School
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