ANKIT THAPLIYAL
DEHRADUN
Summary
Dynamic Food & Beverage Administrator with Carnival Cruise Line, recognized for enhancing service quality and achieving targets through outstanding customer service and innovative problem-solving. Proven ability to foster teamwork and clear communication, while leveraging strong computer skills to streamline operations and improve guest satisfaction.
Overview
10
10
years of professional experience
Work History
FOOD & BEVERAGE ADMINSTRATOR
CARNIVAL CRUISE LINE
LONDON
06.2019 - Current
- Developed ongoing programmes using good team communication and collaboration.
- Built and maintained courteous and effective working relationships.
- Prepared range of written communication, documents and reports.
- Developed team communication and information for meetings.
- Achieved service time and quality targets.
- Computer skills, including good knowledge of word, excel, lotus, notes, ppt. Experience with encore and other programs used on board.
- I have strong knowledge and experience with standard office procedures and organization skills.
- Excellent interpersonal skills to communicate with all levels of management and employees.
Team Leader
HYATT REGENCY
CHANDIGARH
06.2017 - 05.2019
- Integrated process improvements continuously to increase overall workflow.
- Developed open and professional relationships with team members, enabling better, more effective issue resolution.
- Served as customer service team lead, enforcing adherence to company policies, answering co-workers' questions and training new personnel.
Guest Service Associate
JW MARRIOTT
PUNE
01.2016 - 06.2017
- Ensured optimal passenger experience, achieving top satisfaction, retention and referrals.
- Consistently generated additional revenue through skilled sales techniques.
- Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Education
BACHELOR OF HOTEL MANAGEMENT -
kukreja institute
Dehradun01.2016
Senior Secondary - Physics,Chemistry,Bio,Hindi,English
Uttarakhand Board
DEHRADUN01.2013
Skills
- Outstanding customer service
- Clear communication abilities
- Compliance with health and safety standards
- Innovative problem-solving skills
- Familiarity with electrical safety protocols
- Customer-oriented focus
- Teamwork and collaboration
Additional Information
GOT 100% ATTENDANCE CERTIFICATE, BASIC KNOWLEDGE OF COMPUTER, DONE 20 weeks Industrial Training from 'The Lalit Chandigarh IN 2015
Hobbies and Interests
- PHOTOGRAPHY
- HIKING
- VIDEO GAMES
- CYCLING
Languages
- English
- Hindi
Personal Information
- Height: 167CMS
- Weight: 70KG
- Father's Name: Mr. Dinesh Thapliyal
- Date of Birth: 01/01/95
- Gender: Male
- Nationality: Indian
Timeline
FOOD & BEVERAGE ADMINSTRATOR
CARNIVAL CRUISE LINE
06.2019 - Current
Team Leader
HYATT REGENCY
06.2017 - 05.2019
Guest Service Associate
JW MARRIOTT
01.2016 - 06.2017
BACHELOR OF HOTEL MANAGEMENT -
kukreja institute
Senior Secondary - Physics,Chemistry,Bio,Hindi,English
Uttarakhand Board