Summary
Overview
Work History
Education
Skills
Accomplishments
Declarationsignature
Computerqualification - Skills
Personal Information
Languages
Hobbies and Interests
Disclaimer
Declaration location
Timeline
Generic
Ankit Tiwari

Ankit Tiwari

Palam Sadh Nagar, New Delhi

Summary

Dedicated and adaptable professional having seven years of vast experience with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

5
5
years of professional experience

Work History

Manager - Key Account

Instantpay India Limited
New Delhi
07.2022 - Current
  • Managing portfolio of monthly 800-1000 Cr new/existing key accounts and cross-selling, up-selling other additional business banking API services along with set-up charges.
  • Hunting and onboarding new ENTP B2B clients, coordinating with other cross functional team (Technical Team, Banking team, Finance team etc..) For better support.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Generating new leads through social media (LinkedIn, Facebook, Instagram & Google adds etc.
  • Generating month-on-month high revenue.
  • Setting up a face-to-face meeting in the client's office to meet with the founders for the business proposal and commercial negotiation.

Sales Associate

Razorpay Software Pvt Ltd
Bengaluru
11.2021 - 04.2022
  • Reaching out as an 1st point of contact to all organic leads and leads referred by our Channel Partners
  • Understand client requirement and pitch best suitable products ( Web/App checkout, Invoicing solution through API, Subscription based solution, Rout- Payout ( Bulk money transfer to vendors, employee, Smart send feature) etc
  • Running emailer campaign through HubSpot tool with the help of the growth marketing team.
  • Creating emailer content regarding best offers, onboarding procedure to get the more clients onboarded with us
  • Also post onboarding, I used to do farming to generate more revenue (GMV )
  • Coordinating with internal teams like onboarding, Risk, Product, and finance, settlement team, etc.
  • To provide the best support to our valuable clients, following up in case of pending tasks, being the single point of contact between the partnership and other internal teams.
  • Clearing all the post onboarding client's issues and the challenges on a daily basis by coordinating with internal teams (Support, Settlement, Risk, On-boarding, Product Team..etc being a single SPOC
  • Creating a daily/weekly data analysis of assigned tasks and reporting it to my manager.
  • Well familiar with other tools like Salesforce, Clavertap, HubSpot, Redmine, and Optimus.

Senior Sales Associate

PayU Payment Pvt. Ltd
Gururgram
03.2019 - 11.2021
  • Reaching out as a first point of contact leads received through different social communication channel platforms, i.e., Facebook, LinkedIn, etc.
  • By connecting with our channel partners.
  • Understand client requirement and pitch best PayU products ( Web/App checkout, Invoicing solution through API, Subscription based solution, PayU Payout ( Bulk money transfer to vendors, employee, Smart send feature) etc
  • Reaching out as an 1st point of contact to all the leads received from social communication channel, Partners (Merchant Referred by individual resellers, referred by platforms WIX, Shopify, Shopmatic
  • Woo- commerce) to provide smooth onboarding experience
  • Coordinating with internal teams like onboarding and maintaining supervision to have more cases checked by them each day, following up in case of pending tasks, and being the single point of contact between the partnership and other internal teams.
  • Clearing all the merchant related issues and the challenges on a daily basis by coordinating with internal teams (Settlement, Risk, On-boarding, Product Team..etc being a single SPOC
  • Creating data analysis of merchant lead count and merchant activation and sharing the same with the team, sharing daily activation count to internal stakeholders.

Sr. Technical Support Officer

Kochar Infotech Pvt. Ltd
  • Worked as Sr
  • Technical Support Officer in Domestic RESMED healthcare Sales process
  • To brief patients about Sleep Apnea decease, causes, precautions
  • Convince patients to perform a Home Sleep Test at their own home to diagnose the Sleep Apnea
  • After performing the Test we used to convince patient to buy/rent CPAP/BIPAP device.

Sr. Customer Support Associate

Convergys India
  • Worked as Sr
  • Customer Support Associate in an International COMCAST telecommunication process
  • Worked in Specific Email tool 'KANHA' Queries related to Upgrade/Downgrade/Disconnection/Restart services
  • Received customer's queries ( Upgrade or downgrade Cable/Digital Voice/High Speed Internet service ) through Email and worked as per the customer's requirement.

Customer Support Associate

Serco Global Service
  • Worked as Customer Support Associate in an International APRIA Healthcare (Fax-Intake) process
  • Received patient's query through Faxes from US doctors or hospitals
  • Based on the Fax ( Patient's Discharge Summery, Over night Sleep Study report, Clinical Notes & Rx ) we used to provide medical equipment
  • As per patient's PCP we used to deliver medical equipment in Hospital or patient's home.

Education

MBA - Master of Business Administration

IGNOU
New Delhi
07-2024

B.Sc - Bachelor Education

Bundelkhand University
Jhansi, Uttar Pradesh
07.2013

Skills

  • Quick Learner
  • Target oriented
  • Punctual
  • Strong Leadership
  • Business Development
  • Strategic Planning
  • Cross-functional team management
  • Lead Generation
  • Staff Training and Development
  • Brand Management
  • Negotiation
  • Complex Problem-Solving
  • Product Management

Accomplishments

  • Rewarded for outstanding performance for the Month Of April 2020.
  • Rewarded for outstanding performance for the Month Of June 2020.
  • Got Appreciation email from Global Nasper CEO for the Month Of August 2020.

Declarationsignature

Ankit Tiwari

Computerqualification - Skills

Proficient in MS Office i.e. MS Word, Excel, Power Point. Chat GPT tools. 

Personal Information

  • Father's Name: Mr. Krishna Kumar Tiwari
  • Date of Birth: 01/11/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Urdu

Hobbies and Interests

  • Singing & Listening Slow Music
  • Net Surfing

Disclaimer

I, Ankit Tiwari, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Declaration location

New Delhi, INDIA

Timeline

Manager - Key Account

Instantpay India Limited
07.2022 - Current

Sales Associate

Razorpay Software Pvt Ltd
11.2021 - 04.2022

Senior Sales Associate

PayU Payment Pvt. Ltd
03.2019 - 11.2021

Sr. Technical Support Officer

Kochar Infotech Pvt. Ltd

Sr. Customer Support Associate

Convergys India

Customer Support Associate

Serco Global Service

MBA - Master of Business Administration

IGNOU

B.Sc - Bachelor Education

Bundelkhand University

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