Summary
Overview
Work History
Education
Skills
Timeline
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Ankit Tiwari

Ankit Tiwari

Pune

Summary

Experienced Collection Specialist with a strong background in customer service, account management, and payment resolution. Skilled in reducing delinquency rates, resolving disputes, and building positive client relationships while meeting targets. Dedicated to delivering results with professionalism and empathy.

Overview

9
9
years of professional experience

Work History

F&A Senior Officer

UPS Supply Chain Solutions
Pune
01.2022 - Current
  • Reduced delinquency rates through effective collections and customer service strategies.
  • Managed accounts, resolved payments, and handled disputes efficiently.
  • Built positive client relationships using strong communication and negotiation skills.
  • Utilized financial systems and CRM tools to maintain data accuracy.
  • Achieved targets consistently while maintaining professionalism in all interactions.
  • Managed workflow, schedules, quality, and compliance for employees.

Virtual Customer Support Associate

Amazon
Indore
06.2020 - 12.2020
  • Delivered exceptional customer experiences through remote support across multiple platforms.
  • Handled inquiries and resolved issues efficiently to maintain high satisfaction levels.
  • Provided accurate information to customers while ensuring professionalism in all interactions.
  • Multitasked effectively in high-pressure situations to meet service level agreements.

Junior Accounts Assistant

Simran Feeds
Indore
09.2016 - 11.2017
  • Executed bookkeeping, invoicing, and bank reconciliation to support financial integrity.
    Coordinated payment processing and record maintenance for efficient accounting operations.
    Aided in report preparation, leveraging basic accounting knowledge and detail-oriented skills.

Management Trainee

Simran Farms
Indore
  • Driven and results-oriented Management Trainee with robust foundation in business operations and leadership

Education

MBA - Financial Administration

Devi Ahilya Vishwa Vidhyalaya
Indore
12-2020

B.Com -

Devi Ahilya Vishwa Vidhyalaya (DAVV)
Indore
12-2016

XIIth -

Guru Harkrishan Public School
Indore
05-2013

Skills

  • Tally ERP and accounting
  • MS Office proficiency
  • Accounts receivable and collections management
  • General accounting practices

Timeline

F&A Senior Officer

UPS Supply Chain Solutions
01.2022 - Current

Virtual Customer Support Associate

Amazon
06.2020 - 12.2020

Junior Accounts Assistant

Simran Feeds
09.2016 - 11.2017

Management Trainee

Simran Farms

MBA - Financial Administration

Devi Ahilya Vishwa Vidhyalaya

B.Com -

Devi Ahilya Vishwa Vidhyalaya (DAVV)

XIIth -

Guru Harkrishan Public School

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Ankit Tiwari