Analytically driven and ambitious professional having 9+ years of diverse experience in Customer Insights, Data Analytics and Business Intelligence across RMG, O2O & E-Commerce.
Overview
9
9
years of professional experience
Work History
Senior Manager Data Analytics
Omnibay Pvt. Ltd. (spartanpoker.com)
9 2021 - Current
Leading a team of 4 Senior & Junior Data Analysts
Created & Managed Hevo data pipelines for data migration from Mongo DB & AWS RDS to Snowflake
Created executive facing dashboards to drive decision making (Power BI & Streamlit)
Key Stakeholder in Migration of Data from Old App to New App
Finalized the 5 Year Business Plan till FY29, collaborating with Business, Finance & HR
Drive Rake Slabs Revision across Blinds & Variants before IOPC January & June 2022 Edition (India's biggest Online Poker Tournament Championship) 18% Effective Revenue Jump
Owning Cross Functional Project RAISE to take our D0-D7 & M0-M1 retention % from 9% to 12% & 33% to 40% respectively in Q3&Q4 FY2223.
Deputy Manager Product Marketing
Adda52.com
02.2020 - 09.2021
Lead report migration to Power BI & Holistics and successfully moved 15+ reports, transformed & consolidated dashboards resulted to be more efficient
Worked end to end on creating RFM Model for better segmented targeting of Offers through Communications as well as direct calling
Call connectivity to churned users (>30 Days Inactive) increased from 22% to 28% in just one month
Designed & performed A/B tests to optimize customer experience & analyzed results to provide insightful recommendations to the Marketing team
Coupled data from Databases (MySQL & Vertica) with data available in spreadsheets in Power BI to create informative dashboards
Automated contest reports & user payouts using python
Modelled Retention Cohorts - 30/60/90 Days & ROI/LTV/Payback Period reports.
Business Analyst
Paytm
12.2015 - 01.2020
Developed 30+ automated/ad-hoc reports for 20+ Key Account Managers & Business Development Managers, leveraging platforms like Hive, Oozie, Excel, Python etc
Formulated Pricing Strategies for Paytm Entertainment (Events, Amusement Parks & Movies Ticketing) business and promoted Upselling & Cross-selling techniques for users from different verticals
Used customer segmentation to help Campaign Managers with better & effective marketing
Analysed booking patterns of Amusement Parks, shared results to decrease the Cut-off time increasing our weekend business & 7% overall growth in monthly revenue
Drove product improvement features to enhance the user experience, traffic and conversion in coordination with multiple teams
Applied ETL process, export & import data from MySQL DB to Hive & vice versa using Amazon S3
Key member of P&L management and Data Reconciliation
Created custom reports on Salesforce to monitor Agents Day on day performance to be used by various team leaders.