Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ankit Upadhyay

Ghaziabad

Summary

Seasoned Deputy Manager with significant background in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.

Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Deputy Manager

Telus International
Noida
04.2024 - Current
  • Maintained records of all operational activities for future reference.
  • Coordinated with other departments to ensure smooth functioning of activities.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Created processes for handling customer complaints effectively.
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Prepared monthly progress reports detailing achievements against set targets.
  • Provided guidance and support to team members to help them achieve goals.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality, and conformance.

Team Leader Manager

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED
Gurgaon
05.2023 - 04.2024
  • Ensured that deadlines were met by setting realistic goals.
  • Resolved conflicts between team members quickly and effectively.
  • Provided guidance, coaching, and feedback to team members.
  • Analyzed data trends to identify opportunities for improvement.
  • Assigned and monitored daily tasks for team members.
  • Maintained records of employee performance reviews.
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Promoted a culture of collaboration within the team.
  • Collaborated with other departments to ensure smooth operations.
  • Developed strategies to motivate employees in achieving goals.
  • Initiated training sessions and coached employees to develop effective staff.
  • Oversaw daily workloads and workflow for smooth operations.
  • Conducted root causes analysis to develop corrective action plans.
  • Coached team for success by using corrective action processes.

Team Leader

AEGIS CUSTOMER SUPPORT SERVICES PRIVATE LIMITED
Gurgaon
12.2018 - 05.2020
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Conducted regular performance reviews to assess individual team member progress.
  • Ensured compliance with all safety regulations in the workplace.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Implemented strategic plans to enhance team performance and productivity.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Education

B Tech - Electrical Engineering

GNIOT
Greater Noida, UP
04-2017

Intermediate - PCM

KVPV
04-2013

Science Education

KVPV
04-2011

Skills

  • Cost analysis and savings
  • Performance Improvements
  • Task Delegation
  • Process and procedure development
  • Purchasing and planning
  • Quick decision-making abilities
  • Decision-making capabilities
  • Strong delegating abilities
  • Operations Management
  • Recruiting and interviewing
  • Employee performance evaluation
  • Staff Supervision
  • Staff Development
  • Compliance understanding
  • Team motivation
  • Customer Relationship Management (CRM)
  • Retail Operations
  • Project Management
  • Succession Planning
  • Product and service knowledge

Certification

  • Certified DMRC trainee and worked in one of the project known as OHE as an assistant Engineer.
  • Worked on A final year project with DMRC power supply department.

Timeline

Deputy Manager

Telus International
04.2024 - Current

Team Leader Manager

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED
05.2023 - 04.2024

Team Leader

AEGIS CUSTOMER SUPPORT SERVICES PRIVATE LIMITED
12.2018 - 05.2020

B Tech - Electrical Engineering

GNIOT

Intermediate - PCM

KVPV

Science Education

KVPV

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Ankit Upadhyay