Ankit Upadhyay
Business development executive
Raisen
Summary
Business Development Executive with extensive experience at IDBI Bank, specializing in customer relationship management and operational efficiency. Proven ability to enhance service delivery and resolve client queries effectively. Strong proficiency in MS Office and performance management contributes to increased customer satisfaction and business growth.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Star Health And Allied Insurance Co
Raisen, Madhya Pradesh
2023.03 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Business Development Executive
IDBI Bank
Raisen
2022.09 - Current
- Managed phone and in-person customer interactions to deliver attentive support.
- Activated customer accounts for immediate service access.
- Compiled daily activity reports for management review and analysis.
- Facilitated cross-selling of credit cards and loans to boost revenue.
School Administrator
SGM School
Raisen
2020.07 - 2022.08
- Monitored student attendance records and reported any discrepancies to appropriate staff members.
- Supervised the daily operations of the school office.
- Maintained accurate financial records related to school expenditures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Engineering in EC (Electronic and Communication) -
Sagar Institute of Research & Technology
Bhopal2014-06
12th -
Govt. Excellence School Raisen (M.P.)
Raisen2010-06
10th -
Govt. Excellence School Raisen(MP)
Raisen2008-06
Skills
- MS Office proficiency
- Typing skills in English
- Performance management
- Business development
- Operational procedures
- Customer relationship management
- Sales and marketing strategies
- Call management
- Customer query resolution
- Market research
- Operations
- Sales presentations
Languages
Hindi,English
DOB:
02/11/1992
Timeline
Insurance Agent
Star Health And Allied Insurance Co
2023.03 - Current
Business Development Executive
IDBI Bank
2022.09 - Current
School Administrator
SGM School
2020.07 - 2022.08
Bachelor of Engineering in EC (Electronic and Communication) -
Sagar Institute of Research & Technology
12th -
Govt. Excellence School Raisen (M.P.)
10th -
Govt. Excellence School Raisen(MP)