Summary
Overview
Work History
Education
Skills
Languages
DOB:
Timeline
CustomerServiceRepresentative
Ankit Upadhyay

Ankit Upadhyay

Business development executive
Raisen

Summary

Business Development Executive with extensive experience at IDBI Bank, specializing in customer relationship management and operational efficiency. Proven ability to enhance service delivery and resolve client queries effectively. Strong proficiency in MS Office and performance management contributes to increased customer satisfaction and business growth.

Overview

5
5
years of professional experience

Work History

Insurance Agent

Star Health And Allied Insurance Co
Raisen, Madhya Pradesh
03.2023 - Current
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Business Development Executive

IDBI Bank
Raisen
09.2022 - Current
  • Managed phone and in-person customer interactions to deliver attentive support.
  • Activated customer accounts for immediate service access.
  • Compiled daily activity reports for management review and analysis.
  • Facilitated cross-selling of credit cards and loans to boost revenue.

School Administrator

SGM School
Raisen
07.2020 - 08.2022
  • Monitored student attendance records and reported any discrepancies to appropriate staff members.
  • Supervised the daily operations of the school office.
  • Maintained accurate financial records related to school expenditures.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Engineering in EC (Electronic and Communication) -

Sagar Institute of Research & Technology
Bhopal
06-2014

12th -

Govt. Excellence School Raisen (M.P.)
Raisen
06-2010

10th -

Govt. Excellence School Raisen(MP)
Raisen
06-2008

Skills

  • MS Office proficiency
  • Typing skills in English
  • Performance management
  • Business development
  • Operational procedures
  • Customer relationship management
  • Sales and marketing strategies
  • Call management
  • Customer query resolution
  • Market research
  • Operations
  • Sales presentations

Languages

Hindi,English

DOB:

02/11/1992

Timeline

Insurance Agent

Star Health And Allied Insurance Co
03.2023 - Current

Business Development Executive

IDBI Bank
09.2022 - Current

School Administrator

SGM School
07.2020 - 08.2022

Bachelor of Engineering in EC (Electronic and Communication) -

Sagar Institute of Research & Technology

12th -

Govt. Excellence School Raisen (M.P.)

10th -

Govt. Excellence School Raisen(MP)

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Ankit UpadhyayBusiness development executive