Ankit Verma

I am Ankit verma from Chandigarh. I have accumulated significant experience in customer service, particularly during my tenure at Teleperformance and TaskUs. At Teleperformance, I worked as a Customer Service Associate for 1.8 years, where I honed my skills in managing customer inquiries and providing solutions effectively. This role required me to engage with customers through various channels, including email and phone, which has equipped me with the necessary communication skills to excel in chat support. At TaskUs, I have worked in KYC and KYB documentation verification, which refined my attention to detail and ability to handle sensitive information. This experience is highly relevant for backend profiles, as it requires a strong understanding of customer needs and the capability to provide accurate information quickly. Subsequently, I moved to TaskUs, where I spent nearly 3 years as a Chat Support professional. I am an expert in real-time chat handling, quality compliance, and maintaining 99% accuracy while managing multiple concurrent chats.

- Consistently recognized for outstanding work and performance., - Received multiple awards in the Rewards & Recognition (RNR) program, acknowledged by Team Leads, Operations Managers, Directors, and Senior Directors.

- Honored as the Top Performer of the Year in the Annual Town Hall (December 2023) for exceptional contributions and dedication.

Spotlight Recognition – TaskUs - Featured on TaskUs Spotlight for exceptional performance.

- Earned the "Well Performance Tag of the Month" for excelling in Quality, Production, UTT, Adherence, and meeting all key performance criteria.

- Received recognition as 3 times ASE & 1 times RG in overall monthly scorecard.

- Recognized for in-depth knowledge, accuracy, and contributions to maintaining content quality and compliance.