Seasoned Operations Manager with a proven track record at SPARK SCIENTIFIC PVT LTD, adept in logistics management and process improvements. Excelled in multi-site operations and workforce planning, enhancing productivity and operational efficiency. Skilled in SAP and renowned for an unsurpassed work ethic, I spearheaded initiatives that significantly improved customer satisfaction and operational workflows.
Overview
10
10
years of professional experience
Work History
Operations Manager
SPARK SCIENTIFIC PVT LTD
Hyderabad
01.2023 - Current
Managing the day-to-day operations of the Order Processing Team, Dispatch Team, Purchase Team, and Inventory Team within the 12,000 sq ft warehouse and 12 metro stores across India.
Coordination with CHS for clearance of import shipment by providing the relevant documents.
Arranging import pickup from Expeditors from countries like Germany, United States, China, South Korea, North Korea, Japan, Malaysia, and getting BOE filled.
Coordination with the principals for getting documents like Invoice, Packing list, COA, Technical write up, and importer labels.
Monitoring 150+ emails and solving the errors by instructing the team, management, or personal.
Maintaining healthy inventory flow by proper planning and projections of stock purchase (Minimum inventory indication).
Analyzing the trend of last year, pending order due to no stock, and by analyzing the current stock, raising the order to the principal's (Vendor for Import).
Sharing the reports with the management and team for non-moving inventory, sales focus, and liquidation.
Coordination with customer, sales personnel, team managers for resolving the issues raised in day-to-day operations.
Getting monthly inventory count from team to maintain accuracy of inventory.
Training the team or individuals for smooth operations.
Managing blue-collar staff like drivers, housekeeping, packing team, and delivery executives.
Employee error data sheet, tracking, and reviewing with management.
Meeting with directors for process improvements, which will indirectly result in organized work flow with minimum errors, with less involvement of personnel.
Quarterly, reviving the operational data with the management to get their focus on those points which need to be improved.
Coordination with local government officials for any description of work to be done under the office's premises.
Involved in the development of office infrastructure for getting quotes and finalization.
Maintained accurate inventory records to track stock levels and minimize costs.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Analyzed data from daily reports to identify trends in production performance metrics.
Created detailed reports on the performance of individual departments within operations.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Developed key performance indicators to measure effectiveness of operational processes.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Forecasted customer demand to set prices or credit terms for goods or services.
Implemented campaigns and promotions to help with developing goods and services.
Mitigated business risks by working closely with staff members and assessing performance.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Created effective business plans to focus strategic decisions on long-term objectives.
Implemented successful business strategies to increase revenue and target new markets.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Provided technical expertise in the design and implementation of automated systems used in the operations department.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Built strong operational teams to meet process and production demands.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Analyzed and controlled materials, supplies and equipment operational expenses.
Oversaw financial management, budget management, accounting and payroll activities.
Enforced federal, state, local and company rules for safety and operations.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Improved morale and management communication by creating employee recognition and rewards practices.
Collaborated with team leaders on quality audits.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Prepared staff work schedules and assigned team members to specific duties.
Measured and reviewed performance via KPIs and metrics.
Assistant. Operation Manager
PCI ANALYTICS PRIVATE LIMITED
Thane
12.2020 - 12.2022
Four Stores & Warehouse management of Approx
3000 item 12000K Sq Ft.
Coordination with Stores, Warehouse manager & Sales HOD for timely material supply without any loop holes
Payment follow up with sales team & there HOD for regular dispatches and timely dispatches
Building Procedures for creating smooth operations
Making contract and processing with new vendors of Transporter and courier for low operation cost with timely delivery material
Creating ideas which will help to smooth operations
Maintaining Daily reports and MIS i.e
(Dispatches report, Transport & Courier MIS)
Follow-up with transporter's & courier HOD to lower the escalations and its closer
Coordinating with export team for timely performa invoice payment and dispatches
Handling company asset vehicles which are assigned for regular Local and export dispatches
Handling petty cash and cash follow
Creating process and procedures
Creating new more leader's with effective leadership
Empowering of manpower and workforce with Minimization of operational cost
Branch Controller
YOUNGMAN INDIA PRIVATE LIMITED
11.2019 - 03.2020
Warehouse management of Approx
1500 item sin 6K Sq.ft
Managing warehouse function such as Inbound, Outbound, Inventory Management, Return and Admin related work
Coordinating with customer for Timely Delivery of Material
Damage material count and maintaining its xls as per date wise so that in the month end all damage material are dispatched to the mother hub
Managing and Handling Petty cash with proper xls report
Responsible for aligning Vendor of Utility Services
Conducting cycle counting and inventory reconciliation
Managing inventory accuracy and hygiene based on stock & dispatches throughout the month
Handling Planning Manpower with effective schedule
Processing the Vendor & Transporter Invoices on monthly basis & Follow up with finance team for payment
Maintaining Daily reports and real time planning reports and adhering that its should be filled
Escalations Report Analysis & closure with RCA
Handling 12 Manpower (Blue collar), Last mile delivery operation End to End
Planning for dispatches to other branches in Line Haul vehicles
Senior Associate Warehouse
URBAN LADDER PVT LTD
11.2017 - 11.2019
Responsible for Returns Inventory management of Approx 2500 items in 20K Sq.ft
Warehouse
Ensuring smooth operations which includes managing sub function such as Inbound, Outbound, Picking, Putway, Inventory Management, Return and Admin related work
Categorized inventory into different groups and sub groups to maintain high level of transparency and accuracy within the inventory management process
Responsible for aligning Vendor to pick Bad Inventory
(Liquidation of Second sale / Scrap & submission of MIS on monthly basis to the HO)
Conducting cycle counting and inventory reconciliation
Managing inventory accuracy and hygiene based on stock & dispatches throughout the month
Last-mile operations like one day prior planning for the delivery of Material by Insuring no SLA breaches and PDD miss by calling the customer, booking the time slot in which customer is ready to take delivery and aligning the vehicle and delivery executive accordingly
Simultaneously also planning for the Return material pickup, customer Reschedule, after sales pickup and exchange material pickup
Maintaining the NPS score and achieving the sales target
Handling Planning Manpower with effective schedule
Processing the Vendor & Transporter Invoices on monthly basis & Follow up with Payment team for payment
Escalations Report Analysis & closure with RCA
Involve in the Last mile delivery of Delivery center of Mumbai region & looking at the proper dispatch as per requirement
Handling 35+ Manpower, 8 delivery executive for Last mile delivery operation End to End and 12 Blue collar staff for other day to day warehouse operations like Inward, outward, Picking, Putway and QC
Inventory Executive
RELIANCE TRENDS PVT LTD
04.2017 - 10.2017
Company Overview: MUMBAI
Arrange Waybills/Road Permits for movement of ATM & other Assets, prepare required documents for generate waybills
Inward Process like GRN, STN (Stock Transfer Note) Inward
Outward process like creating STN, RGP, NRGP
Challan and Invoice Entry in SAP and Inventory Reports to Clients
Department Monthly cycle count on floor to match the stock on hand and system Inventory and reporting the same to the store managers and HO
Dealing with transporters for timely delivery of goods
Proper Planning of Space utilization for the New Inward
Coordinating with the Courier agency & planned for the vehicle for dispatches
Make Goods Receipts Note (GRN/MIN) against vendor bills & submit bills in Account team for the payment of invoices
Arrange documents for movement of material from warehouse to another location
Coordination and negotiation with the local mathadi workers for the Unloading and loading for vehicles
MUMBAI
Executive
LIFESTYLE INTERNATIONAL(INDIA) PVT LTD
06.2014 - 04.2016
Make Goods Receipts Note (GRN) against vendor invoice and STN & submitting to the in Store Inventory team
Planning Manpower with effective schedule
Maintain complain register, coordinate with concern person & find out root cause
Maintaining ROL stock, Inventory of stalls & warehouses
Inwards & Outwards Documents, maintaining departmental Records
Follow up with customer service, Account & Supply Chain Dept Coordination with vendor, courier & transporters
Branch & stalls visit for special assignment
Coordinate with sales Team & customer service for register order
Preparation of daily report of order booking & Sales report of all regions
Ensuring proper Insurance coverage against all risks and handling timely lodging of claims and their settlements as well as handling CENVAT, insurance and OCTROI procedures
Analysing of material into A,B,C class, reducing inventory & bringing it on Just In Time system
Space reduction in Receipt stores, online dispatches resulting in space reduction of FG stores
Education
Master's of Business Administration - Supply Chain Management
IIBMS Institute
01.2020
Bachelor Of Commerce -
Maharashtra
04.2017
H.S.C. -
Maharashtra
02.2013
S.S.C -
Maharashtra
03.2011
Skills
Performance monitoring
Unsurpassed work ethic
Productivity improvement specialist
Customer relations specialist
Cross-functional communications
Complex problems analysis
Multi-site operations
Business process re-engineering
Negotiations expert
Purchasing and procurement
Continuous improvements
Problem solving
Root Cause Analysis
Operational Planning
Workforce Planning
Supply chain distribution
Performance reporting
Logistics Management
Team Management
Inventory Analysis
First Mile delivery
Line Haul delivery
Last Mile
Procedure Development
Financial Oversite
System Implementation
Process Improvements
Analytical Skills
Focus ERP, Navision, Aample, Oracle, SAP
Hobbies and Interests
News Headlines
Music
Movies
Outing with friends & Colleagues
Accomplishments
CATALYST OF THE YEAR
Timeline
Operations Manager
SPARK SCIENTIFIC PVT LTD
01.2023 - Current
Assistant. Operation Manager
PCI ANALYTICS PRIVATE LIMITED
12.2020 - 12.2022
Branch Controller
YOUNGMAN INDIA PRIVATE LIMITED
11.2019 - 03.2020
Senior Associate Warehouse
URBAN LADDER PVT LTD
11.2017 - 11.2019
Inventory Executive
RELIANCE TRENDS PVT LTD
04.2017 - 10.2017
Executive
LIFESTYLE INTERNATIONAL(INDIA) PVT LTD
06.2014 - 04.2016
Master's of Business Administration - Supply Chain Management