Ankit Walia
Faridabad
Summary
Results-driven Operations Manager with 11 years of experience in optimizing processes to reduce costs and enhance productivity. Expertise in team building, sales management, and process improvement drives successful project outcomes. Recognized for leveraging industry insights to identify growth opportunities and implement effective strategies for business expansion.
Overview
12
12
years of professional experience
Work History
Operations Manager
BeatO
Delhi
05.2024 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed the teleconsult process from scratch.
Operation Manager
Lybrate India Pvt Ltd
Faridabad
12.2015 - 03.2024
- Resolved customer complaints and disputes in a timely manner, resulting in a decrease in customer dissatisfaction.
- Developed and implemented a KPI monitoring system that improved performance.
- Implemented a new inventory management system that reduced stockouts
- Developed and implemented a quality assurance system that improved product reliability
- Developed and implemented a customer service strategy that improved customer satisfaction ratings.
- Driving team to meet their respective numbers for the month ensuring 100% BFA of the process
- Onboarding new team members, and training them about the process and the product along with regular audits to ensure call quality
- Consolidated processes to reduce downtime and financial loss
Marketing Manager
Kap Computer Solution Pvt Ltd
01.2015 - 07.2015
- Developed and implemented a comprehensive marketing strategy that generated an increase in brand awareness.
- Analyzed customer data to identify key trends and inform marketing initiatives.
- Negotiated favorable terms with vendors, resulting in cost savings.
Business Development Executive
Farsight It Solutions Pvt Ltd
Faridabad
11.2012 - 07.2014
- Developed and implemented customer loyalty programs that increased customer retention
- Created effective sales presentations that increased sales
- Created and managed a database of potential clients, resulting in a 10% increase in the sales conversion rate
- Developed and managed a sales pipeline that increased revenue
Education
B.B.A -
Pt. JLN College
Faridabad, IndiaSkills
- Performance Analysis
- Efficiency Optimization Strategies
- Effective Leadership
- Results-Driven Focus
- Performance reporting
- Interpersonal communication
- Customer service
- Microsoft Office tools
- Advanced Excel
- Asana
Languages
- English
- Hindi
Timeline
Operations Manager
BeatO
05.2024 - Current
Operation Manager
Lybrate India Pvt Ltd
12.2015 - 03.2024
Marketing Manager
Kap Computer Solution Pvt Ltd
01.2015 - 07.2015
Business Development Executive
Farsight It Solutions Pvt Ltd
11.2012 - 07.2014
B.B.A -
Pt. JLN College
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