Ankit Yadav
New Delhi
Summary
Skilled Operations Manager with solid background in enhancing Customer Experience. Demonstrated strong strategic planning ability, leadership skills and process optimization expertise. Proven track record of driving operational success by developing high-performing teams, streamlining processes and improving service delivery standards. Significant contributor to business growth by focusing on customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Operations Manager, Customer Experience
The sachdev group
03.2024 - Current
- Developed and implemented customer service policies and procedures to improve customer experience.
- Managed day-to-day operations of the customer service team, including hiring, training and coaching employees.
- Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
- Worked closely with other departments such as marketing, sales, product development and finance to ensure alignment on company goals and objectives related to customer satisfaction.
- Collaborated with IT teams on systems improvements that would enhance the overall user experience.
- Organized workshops for customers on how best utilize products and services offered by the company.
- Provided guidance on resolving complex technical issues escalated from frontline staff members.
City Head
housennend doorstep services pvt ltd
Gurugram
08.2020 - 12.2023
- Taking approvals from the clients for the work required in the car's management of lead manager.
- Generation of Estimates and Quotations.
- Assisting the Tech team for the New Developments required in the Application.
- Meeting GMV Targets.
- Handling Team of 15 members.
- Onboarding the Workshops and Vendors.
Business Development Executive
Go mechanic(target one innovations pvt ltd)
Gurugram
08.2019 - 06.2020
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Coordinated with cross-functional teams to ensure effective execution of projects.
Education
B.tech - Mechanical Engineering
Arya College of Engineering& It
Jaipur04-2019
High School Diploma -
Abhinav Public School
Delhi03-2015
Skills
- Training programs
- Customer Acquisition
- Account Management
- Customer Retention
- Sales Tracking
- Performance Improvement
- Recruitment and Hiring
Affiliations
Shri Ram Pistons and Rings, Ghaziabad
It was a huge plant which manufactures the pistons and piston rings and supply it to different Automobile Production Companies from Hero Motors to Maruti
Languages
Hindi
First Language
Timeline
Operations Manager, Customer Experience
The sachdev group
03.2024 - Current
City Head
housennend doorstep services pvt ltd
08.2020 - 12.2023
Business Development Executive
Go mechanic(target one innovations pvt ltd)
08.2019 - 06.2020
B.tech - Mechanical Engineering
Arya College of Engineering& It
High School Diploma -
Abhinav Public School
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