Ankit Singh Aswal
Gurgaon
Summary
Customer service-focused hospitality Food And Beverage Supervisor with strong expertise and content knowledge of Food, Beverage and Restaurant operation. Built career of seven years of experience improving restaurant standards in providing quality food & beverages and service. Highly skilled in communication, customer service, product knowledge, inventory management, training and scheduling areas
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Professional and prepared restaurant management professional with robust experience in ensuring efficient operations and high-quality customer service. Strong focus on team collaboration and adapting to dynamic needs to achieve optimal results. Skilled in staff training, inventory management, and conflict resolution. Known for reliability, effective leadership, and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Restaurant Supervisor
ANJEER
Gurgaon, India
02.2025 - Current
- Supervised daily operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored staff on efficient service techniques and customer engagement strategies.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Coordinated team schedules to ensure adequate coverage during peak hours and special events.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Analyzed service metrics to identify areas for operational improvement and increased efficiency.
- Led team meetings to foster communication, set goals, and recognize employee achievements.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
F&B Supervisor
FIG Restaurant
New Delhi, India
08.2022 - 01.2025
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Developed ongoing training initiative to improve food & beverage knowledge of serving employees.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory cutlery, crockery and glassware.
- Identified areas of opportunity for food & beverage sales by analyzing customer feedback and product demand metrics.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively
Steward
Caara India Pvt
New Delhi, DELHI
06.2019 - 07.2022
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Engaged in suggestive selling and other sales techniques.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
Butler
AMAN-I- KHAS
Rantherbhore , Rajasthan
09.2018 - 03.2019
- Wakeup call should be done on right time
- Safari preparation should have been done prior morning and afternoon jungle safari.
- Make welcome drinks served on time.
- All menu - Breakfast, Lunch, dinner, Wine, Cocktail should be ready every time.
- Participated in team meetings and staff training sessions.
- Worked effectively in fast-paced environments.
Industrial Trainee
Aman-I-Khas
Rantherbhore, Rajasthan
12.2017 - 03.2018
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Collaborated with other departments to optimize production workflows.
Education
Hospitality Operations
WCSC CENTER
New Delhi, India07.2018
Bachelor of Hospitality & Tourism Studies - Hospitality & Tourism Studies
IGNOU, INDIRA GANDHI NATIONAL OPEN UNIVERSITY
05.2021
BACHELOR IN TOURISM STUDIES
IGNOU
INDIRA GANDHI NATIONAL OPEN UNIVERSITY06-2019
Skills
- Problem Solving Skills
- Guest relations
- Staff supervision
- Employee motivation
- Guest issue resolution
- Training & Development
- Inventory Manage
- Staff training
- Opening and closing procedures
- Customer service
Personal Information
Title: Food And Beverage Supervisor
Duties and Responsibilities
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and update profiles
- Maintain detailed knowledge of the restaurant menu & daily specials at all times
- To be familiar with the beverage service including glasses used and appropriates garnishes
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Ensure service stations are constantly cleared and re-stocked during service
- Serve and clear food and beverage items in an unobtrusive and professional manner
- Present menus in a proactive manner
- Keep manager on duty updated of any guest feedback so they can update the Glitch Report
- Attend all necessary briefings and training sessions as instructed by the Manager
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel.
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Timeline
Restaurant Supervisor
ANJEER
02.2025 - Current
F&B Supervisor
FIG Restaurant
08.2022 - 01.2025
Steward
Caara India Pvt
06.2019 - 07.2022
Butler
AMAN-I- KHAS
09.2018 - 03.2019
Industrial Trainee
Aman-I-Khas
12.2017 - 03.2018
Bachelor of Hospitality & Tourism Studies - Hospitality & Tourism Studies
IGNOU, INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Hospitality Operations
WCSC CENTER
BACHELOR IN TOURISM STUDIES
IGNOU