ANKITA DULGACH
ROHTAK,INDIA
Summary
Offering strong organisational skills and keen eye for accuracy. Knowledgeable about basic computer operations and data management, with solid foundation in handling data entry tasks. Ready to use and develop attention to detail, time management, and problem-solving skills in [Desired Position] role. Offering strong communication skills and ability to handle customer inquiries with patience and professionalism. Knowledgeable about conflict resolution, active listening, and basic computer operations. Ready to use and develop skills in customer service, problem-solving, and teamwork in [Desired Position] role.
Overview
2
2
years of post-secondary education
1
1
year of professional experience
Work history
Call Centre Operator
Dishtv
NOIDA, INDIA
2020.04 - 2021.03
- Handled high volume of calls for efficient service delivery.
- Maintained professional conduct during stressful situations for better conflict resolution.
- Ensured call centre efficiency with adept multitasking.
- Conducted outbound calls to potential clients, generating interest in products and services.
- Improved customer satisfaction by promptly addressing their concerns.
Education
SECONDARY - ALL SUBJECTS
GOVT SR SEC SCHOOL BAKHETA
Rohtak, Haryana 2015.04 - 2016.03
High School Diploma - ART
GOVT SR SEC SCHOOL BAKHETA
ROHTAK 2017.04 - 2018.03
Skills
- Data entry speed
- Goal-Oriented approach
- Empathy with customers
- Patience practice
- Query handling efficiency
- Product knowledge mastery
- Time management proficiency
- Product launch awareness
- Knowledge of relevant regulations
- Telesales
Timeline
Call Centre Operator
Dishtv
2020.04 - 2021.03
High School Diploma - ART
GOVT SR SEC SCHOOL BAKHETA
2017.04 - 2018.03
SECONDARY - ALL SUBJECTS
GOVT SR SEC SCHOOL BAKHETA
2015.04 - 2016.03