Ankita Acharyya

• Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
• Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
• Prepared reports detailing overall project progress according to established timelines.
• Analyzed existing application functionality against customer requirements ensuring compliance.
• Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
• Conducted internal audits to measure adherence to established QA standards.
• Maintained self-study program to enhance QA knowledge and skills.
• Participated in continuous improvement initiatives to enhance product quality and team performance.
• Utilized client satisfaction surveys to improve service quality.
• Developed process improvements to enhance overall data quality.
• Policy Development: Assist in developing and implementing internal compliance policies and procedures to maintain adherence to laws and regulations.
• Risk Assessment: Identify and evaluate compliance risks associated with business processes, transactions, and operations.
• Training and Education: Provide training and support to employees on compliance-related topics and ensure that all staff understand and adhere to compliance requirements.

• Analyzed data and created reports for senior management.
• Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
• Provided direction and guidance to junior associates on complex tasks.
• Resolved customer inquiries in a timely manner while adhering to service level agreements.
• Maintained positive working relationship with fellow staff and management.

Training and Development:

• Assist in the training and development of new staff members, ensuring they understand operational procedures and service standards.
• Foster a positive and productive work environment through effective communication and support.

Escalated Case Resolution:

• Managed and resolved escalated cases involving complex consumer issues, ensuring prompt and effective solutions.
• Analyzed and addressed high-priority or sensitive issues that required advanced problem-solving skills and in-depth knowledge of policies and procedures.

• Interacted with vendors and suppliers in order to negotiate better terms or prices.
• Prepared presentations on product capabilities for internal teams or external clients.
• Analyzed customer data to determine areas of improvement within existing products and services portfolio.
• Developed comprehensive training materials for new products and services.
• Analyzed customer data and feedback to identify trends and areas for improvement in retention strategies.
• Issue Resolution:Handled escalated customer issues and complaints, working to resolve them promptly and effectively to improve customer satisfaction.
  Collaborated with support teams to address root causes of customer dissatisfaction and prevent future churn.
  
• Customer Feedback Analysis:Collected and analyzed customer feedback through surveys, interviews, and reviews to gauge satisfaction and identify opportunities for enhancement.
  Implemented improvements based on feedback to enhance the customer experience and increase retention rates.