Ankita Adhikary
Kolkata
Summary
Dynamic Voice and Accent Trainer with a proven track record at Genpact, specializing in curriculum development and engaging training delivery. Expert in creating interactive e-learning content and enhancing trainee retention through innovative instructional design. Adept at fostering collaborative learning environments, resulting in improved communication skills and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Voice and Accent Trainer
Genpact
05.2025 - Current
- Organized role plays and skits which helped participants gain better understanding of regional dialects.
- Served as a resource person for queries related to language usage or accent development from employees across various departments.
- Created content for online Voice and Accent modules using multimedia tools such as audio-visuals, quizzes.
- Incorporated fun elements like games into lessons so as to enhance learning experience for trainees.
Voice and Accent Trainer
Conneqt Business Solutions
08.2024 - 05.2025
- Enhanced training programs by developing tailored content for diverse learner needs.
- Delivered engaging sessions to improve product knowledge among sales teams.
- Improved trainee engagement by incorporating interactive learning techniques.
- Facilitated understanding of complex product features, ensuring effective customer communication.
- Trained new employees to boost confidence, and knowledge retention.
- Developed resource materials for promoting self-paced learning and ongoing development.
- Improved instructional methods by leveraging feedback from trainees.
- Monitored outcomes and general level of success of training and reported findings to management.
- Used power point to create dynamic visuals to accompany presentations.
- Boosted trainee retention of soft skills concepts through hands-on learning experiences and group exercises.
Process and Product Trainer
Teleperformance
12.2020 - 05.2024
- Analyzed training effectiveness to refine future programs.
- Enhanced the overall customer experience with in-depth product demonstrations and hands-on sessions, resulting in increased satisfaction scores.
- Promoted collaborative learning environments, encouraging peer support and interaction.
- Implemented gamification elements into training courses that boosted engagement levels while reinforcing key concepts effectively.
- Reduced customer support inquiries by creating detailed FAQs sections as part of the overall training package.
Education
Bachelor of Science -
WBSU
Kolkata01-2020
High School Diploma -
WBSEDCL
Kolkata01-2017
Skills
- Product knowledge
- Training delivery
- Curriculum development
- Instructional design
- Content creation
- Presentation skills
- Training needs assessment
- E-learning development
- Group training
- One-on-one training
- Training documentation
- Onboarding programs
Certification
- Six sigma White belt
- Six sigma Yellow belt
- Six sigma Green belt
Timeline
Voice and Accent Trainer
Genpact
05.2025 - Current
Voice and Accent Trainer
Conneqt Business Solutions
08.2024 - 05.2025
Process and Product Trainer
Teleperformance
12.2020 - 05.2024
Bachelor of Science -
WBSU
High School Diploma -
WBSEDCL
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