ANKITA BANERJEE

Manager

Punjab National Bank

BANGALORE

06.2015 - Current

Developed and implemented customer service policies to ensure efficient operations of the branch.
Served as a liaison between customers and upper management when needed for complex matters or disputes resolution.
Facilitated weekly meetings with senior management personnel from other branches to share best practices.
Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
Coordinated with other branches regarding transfers of funds between accounts.
Analyzed financial statements, loan applications, and credit reports to determine customers' eligibility for loans.
Maintained confidentiality of all banking records and transactions.
Created strategies for improving customer satisfaction levels at the branch.
Provided support to bank personnel in resolving customer inquiries.
Prepared annual budgets for the branch as well as quarterly forecasts for revenue and expenses.
Initiated sales campaigns to increase deposits and loan products in the branch.
Reviewed monthly financial reports submitted by staff members to ensure accuracy of data.
Ensured compliance with banking regulations and internal procedures.
Received internal audit score.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Designed sales and service strategies to improve revenue and retention.
Managed and inspired team members to perform to full potential, driving branch profitability.
Verified cash by balancing cash drawers and maintaining cash count records.
Planned work schedules to maintain adequate staffing levels.
Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.

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