Ankita Bathla
Gurugram
Summary
Dynamic educator with experience at Kangaroo Kids International Pre-School, specializing in curriculum development and classroom management. Proven ability to enhance student engagement through creative lesson planning and effective parent communication. Recognized for fostering positive relationships and adapting instructional methods to meet diverse learning needs, ensuring a supportive learning environment.
Overview
11
11
years of professional experience
Work History
Pre-School Teacher
Kangaroo Kids International Pre-School
Gurugram
03.2025 - Current
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Created and implemented developmentally appropriate curriculum addressing learning styles.
- Participated in workshops, trainings and conferences to improve educational skills.
- Administered assessments throughout the year to gauge student understanding of content material.
- Adapted instructional methods based on individual student needs.
- Organized educational materials and resources to create an engaging learning environment.
Mother Teacher
Tiny Tots Day-Care & Learning center
Gurugram
02.2023 - 03.2024
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Served as a mentor for new teachers during their onboarding process.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Built and strengthened positive relationships with students, parents and teaching staff.
Technical Support Advisor
Concentrix
Gurugram
08.2019 - 01.2023
- Tailored assistance for queries, worries, or issues about payments for global teams and stakeholders.
- Address disparities in payments, and provide remedies to guarantee client contentment.
- Implement process improvement measures to decrease the quantity of tickets raised, and offer prompt resolution during initial communication.
- Experienced in interacting with customers and stakeholders over the phone and chat.
- Offering professional advice and experience in the area of specialization.
- Training new hires about process knowledge and presentation of data over calls and meetings.
- Management Skills.
- Client relationship building.
- Managing and addressing user and Microsoft client inquiries.
- Creating and addressing tickets for the Data Management Services.
- Compiling month-end reports and creating presentations for the DASH Board.
- Verify the quality of cases completed by colleagues.
- Assessing and offering suggestions on training materials and techniques.
- Frequent engagement with Microsoft clients and participation in video conferences.
Senior Associate
Liquid hub Analytics
Gurugram
02.2016 - 10.2018
- Trained and supported new team members, maintaining a culture of collaboration.
- Collaborated with cross-functional teams to drive the successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth, and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication, and timely updates on project progress.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Identified potential risks to develop mitigation plans and minimize the impact on project timelines.
- Analyzed customer data to identify trends and anticipate customer needs.
Education Canceller
Indo European Pvt. Ltd.
New Delhi
03.2015 - 02.2016
- Direct communication with foreign customers regarding the pricing schedule and seat quota.
- Representative of the company to foreign delegates, holding lectures.
- Work on the EDU VISA tool.
- Report on a monthly basis.
- Offering personality development and visa interview preparation.
- Taking care of and answering their questions about schooling.
- End-to-end management of the visa application procedure to admission.
- Regular client follow-up and payment of outstanding balances.
Educational Counsellor
Raffles Educity Pvt. Ltd
Chandigarh
01.2014 - 02.2015
- Enhanced student emotional well-being by providing individual and group support.
- Counseling sessions.
- Provide one-on-one counseling to students based on their academic background, career goals, and financial situation, to help them make informed decisions about studying abroad.
- Advise students on selecting appropriate courses and universities that align with their career aspirations and interests.
- Advise students on selecting appropriate courses and universities that align with their career aspirations and interests.
- Ensure students meet all deadlines for applications, scholarships, and visa processing.
Education
Bachelor of Arts - English
MCM DAV College
Chandigarh04-2013
12th Standard - Commerce
Meerut Public School
Meerut04-2010
High School Diploma -
Meerut Public School
Meerut04-2008
Skills
- Curriculum development
- Classroom management
- Student assessment
- Behavior observation
- Parent communication
- Creative lesson planning
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Pre-School Teacher
Kangaroo Kids International Pre-School
03.2025 - Current
Mother Teacher
Tiny Tots Day-Care & Learning center
02.2023 - 03.2024
Technical Support Advisor
Concentrix
08.2019 - 01.2023
Senior Associate
Liquid hub Analytics
02.2016 - 10.2018
Education Canceller
Indo European Pvt. Ltd.
03.2015 - 02.2016
Educational Counsellor
Raffles Educity Pvt. Ltd
01.2014 - 02.2015
Bachelor of Arts - English
MCM DAV College
12th Standard - Commerce
Meerut Public School
High School Diploma -
Meerut Public School
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