

Dynamic Enthusiast with a immense knowledge in sales & Marketing Domain of Indian & US Market with a growing expertise in Customer Success management. Hoping to strive & hustle to help me as well my organization to grow.
As a seasoned B2B Customer Success Manager, I have consistently excelled in driving client satisfaction and retention through strategic relationship management and proactive problem-solving.I have honed my skills in understanding client needs, identifying opportunities for Upselling and ensuring the successful implementation and utilization of services. My dedication to fostering long-term partnerships and delivering exceptional value has resulted in measurable success and positive outcomes for both clients and the organizations I have served.
Have worked closely with client and Business on US and Indian Market for a brief time as well. Have close more than 50 Lakhs of Revenue in Indian Market and 100,000 USD in the US market. Worked previously in the APAC , ROW regions as well.
Consulting based selling and problem - solving being the key factors in both markets, Aware of multiple sales techniques Like BANT, MQL, Meddic etc.
Worked on sales forecasting , funnel building , End to end solution providing.
Worked by using solution selling , worked in various programs for multiple regions like APAC,ROW , US( North ) for various programe of universities like Doctorate , Digital marketing from Atlanta USA, GGU USA SSBM Switzerland , Data Verticals from University of Michigan etc. Helped numerous people upskill via UpGrad by understanding thier needs and suggesting them with a solution based learning both in Indian and International Markets.
Freshdessk
Solution Selling
Account Management
Communication & Negotiation
Inside Sales
Customer Service
Client Retention
Market Research
Customer Success Management
Analytics
Salesforce
Leadsquared
Freshdessk
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