ANKITA BHAKAL
Associate
Delhi,DL
Summary
A dedicated credit management enthusiast with a professional degree in Journalism and Masters in Business Administration having hands on experience with Financial Recovery and management. Seeking a challenging position in media and communications where I can utilize my skills to contribute to the success of the organization as a whole.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Radius Global Pvt. Solution
Associate
Mumbai, India (Remote)
06.2024 - Current
Working with American Express with a process named as Past Due in order to recover the over due balances of the Card Members and managing their credit accounts.
Process Associate
IGT Solutions
Gurgaon, India
09.2023 - 02.2024
Responsible for giving excellent airline customer service over chat to consumers across APAC and EMEA regions and enhancing their air travel experience.
Account Manager
Midland Credit Management
Gurgaon, India
05.2023 - 09.2023
Responsible for financial recovery and management of credit from American banks like Comenity Capital bank, LVNV Funding etc.
Customer Service Associate
Fareportal
Gurgaon, India
01.2023 - 04.2023
Responsible for enhancing travel experience of consumers internationally across globe by providing with tier 1 travel customer Service.
Captioning Agent
TELEPERFORMANCE INDIA
GURGAON (Remote)
12.2021 - 11.2022
Content & Editorial Trainee
CNN NETWORK 18
Remote
09.2020 - 11.2020
- Worked on a project on COVID-19 demography
- Worked on a project on Bihar Elections.
Marketing Executive
BENT CHAIR
09.2019 - 11.2019
- Lead ATL marketing campaigns for luxury home decor and luxury furniture
- Leading marketing campaigns for luxury products of the brand for generating footfall in flagship stores across India
- Collaborating with fashion designers like Rocky Star & Shivann and Naresh
Department Manager
Future Retail Pvt. Ltd.
07.2018 - 07.2019
- Implementing execution of product display in retail outlets as per MPM/ Planogram guidelines from HO
- Maintained positive customer relations by addressing problems head on and implementing successful corrective actions
- Execution of proper signages & communication headers for various marketing promotions campaigns
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs of upcoming footwear trends
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands of required styles/designs of high sellable footwear & accessories
- Managed overstocking, restocking and inventory control procedures
- Prepared detailed reports for management to clarify existing trends, review sales & inventory data and support shrink minimization and safety awareness
- Reconciled daily sales transactions to balance and log day to day revenue
- Maximized productivity & profitably by balancing sales & expenses
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
MASTERS IN BUSINESS ADMINISTRATION - Retail Management
Amity University Noida
01.2016 - 05.2018
Bachelor of Journalism & Mass Communication - undefined
Amity University Noida
01.2013 - 05.2016
Skills
Effective Communication
Problem Solving
Critical Thinking
Active Listening
Emotional Intelligence
Empathy
Cultural Awareness
Clarity & Concision
CRM
B2B
B2C
Customer Service
Cold calling
Volunteer Experience
- Summer Internship Programme as a Marketing trainee with DLF promenade.
- Developed a comprehensive media & Communication plan for a NGO named Chinmaya Organization for Rural Development (CORD) in 2016.
Languages
French
Beginner (A1)
gymming , yoga
Love to take part in various power yoga and gym sessions.
Timeline
Radius Global Pvt. Solution
Associate
06.2024 - Current
Process Associate
IGT Solutions
09.2023 - 02.2024
Account Manager
Midland Credit Management
05.2023 - 09.2023
Customer Service Associate
Fareportal
01.2023 - 04.2023
Captioning Agent
TELEPERFORMANCE INDIA
12.2021 - 11.2022
Content & Editorial Trainee
CNN NETWORK 18
09.2020 - 11.2020
Marketing Executive
BENT CHAIR
09.2019 - 11.2019
Department Manager
Future Retail Pvt. Ltd.
07.2018 - 07.2019
MASTERS IN BUSINESS ADMINISTRATION - Retail Management
Amity University Noida
01.2016 - 05.2018
Bachelor of Journalism & Mass Communication - undefined
Amity University Noida
01.2013 - 05.2016