ANKITA BHATIA
Delhi
Summary
To be associated with a progressive organization which can provide with a dynamic work sphere to extract inherent technical skills, use and develop aptitude to fulfill the organization's objectives and also attain career targets in the progress.
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Manager
HDFC Bank
11.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in training new tellers, fostering a supportive team environment.
- Contributed to branch sales goals by cross-selling banking products and services when appropriate.
- Maintained up-to-date knowledge on banking regulations and compliance requirements, applying them in daily tasks.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Performed monthly compliance checks.
- Consulted customers to boost product sales and services.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Deputy Manager
KOTAK MAHINDRA BANK LTD.
05.2018 - Current
- Responsible for authorizing cash transactions and non-cash transactions such as RTGS, NEFT, Funds Transfers, DD/MC etc
- Processing Salary Upload requests for branch Corporate
- Checking and maintaining Branch reports like End of day (EOD) cash position report, Instruments issued etc.
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
- Resolution of customer queries/complaints regarding financial transactions
- Lobby Management
- Cross selling banking products to customers.
- Oversaw daily operations of department, ensuring maximum productivity and adherence to company policies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
Operation Executive
MUTHOOT FINCORP LTD
01.2016 - 05.2018
- Handling of cash
- Appraisal of gold ornaments
- Proper verification of KYC documents with originals
- Regular dealing of bank affairs
- Maintenance of branch records.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
Sr. Accountant
PM & company
12.2015 - 12.2016
- Internship as Sr Accountant during M.Com (2015).
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Updated general ledger with latest entries.
- Completed year-end closing processes with controllers and external auditors.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Provided timely and accurate financial reporting to senior management, enabling informed decision-making based on reliable data.
Education
MBA -
NMIMS
01.2020 - 01.2022
M.com -
N.C Bodi Wala
01.2013 - 01.2015
B.COM -
Gov. College of Commerce (Eng.)
01.2011 - 01.2013
12th -
Gayatri Vidhya Vihar
01.2009 - 01.2010
10th -
Gyangita Vidhysvihar
01.2006 - 01.2008
Skills
- Basic knowledge of finance, accounting and valuation concepts
- Attention to detail to ensure accuracy and completeness of work
- Good MS Excel (data presentation ,v-lookups, pivot tables) / MS PowerPoint skill sets
- Strong Analytical aptitude and logical reasoning ability
- Banking and Process Knowledge
- Adaptable and punctual
- Sales strategics
Personal Information
Personal Qualifications
- MBA, 2022, NMIMS, NMIMS, 60%
- M.com, 2015, N.C Bodiwala, GUJARAT UNIVERSITY, 62%
- B.COM, 2013, Gov.College of Commerce (Eng.), GUJARAT UNIVERSITY, 66%
- 12th, 2010, Gayatri Vidhyavihar, GUJARAT BOARD, 68%
- 10th, 2008, Gyangita Vidhysvihar, GUJARAT BOARD, 68%
Timeline
Manager
HDFC Bank
11.2024 - Current
MBA -
NMIMS
01.2020 - 01.2022
Deputy Manager
KOTAK MAHINDRA BANK LTD.
05.2018 - Current
Operation Executive
MUTHOOT FINCORP LTD
01.2016 - 05.2018
Sr. Accountant
PM & company
12.2015 - 12.2016
M.com -
N.C Bodi Wala
01.2013 - 01.2015
B.COM -
Gov. College of Commerce (Eng.)
01.2011 - 01.2013
12th -
Gayatri Vidhya Vihar
01.2009 - 01.2010
10th -
Gyangita Vidhysvihar
01.2006 - 01.2008
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