Ankita Bhatia
Bangalore
Summary
Data Analyst with 5+ years in IT, specializing in converting data into actionable insights and effective reporting solutions. Proven track record in gathering and analyzing business requirements to ensure project success. Collaborated with cross-functional teams, developed technical documentation, and trained users to enhance operational efficiency. Strong analytical skills utilized to identify trends and inconsistencies, fostering informed decision-making.
Overview
11
11
years of professional experience
Work History
Senior Engineer
BOSCH
05.2023 - Current
- Project Title : EBIT Automation
- Proactively collected requirements from business users to align project goals.
- Developed application from scratch using agile concepts and methodologies.
- Converted complex offline Excel business logics into TM1 rules with optimized feeders.
- Generated month-end reports on PAfE distributed across LFOs.
- Produced technical documentation and run books for model operations.
- Automated operational tasks, enabling team management with minimal support.
Senior Executive
One Mobikwik Pvt. Ltd
05.2021 - 02.2023
- Project Title : Employee Performance Dashboard
- Analyzed requirements from operations team to define employee performance metrics.
- Presented data and conclusions to leadership, leading to operational improvements.
- Key KPIs included CSAT, NPS, AHT, and Quality Score.
- Developed dashboard that increased employee efficiency by 30% through strategic bottleneck reduction.
Executive
One Mobikwik Pvt. Ltd.
07.2019 - 05.2021
- Project Title: CSAT and Customer Churn Analysis
- Conducted comprehensive studies on Customer Satisfaction (CSAT) and Customer Churn Analysis with business stakeholders.
- Performed detailed CSAT evaluations and analyzed customer churn metrics.
- Monitored key performance indicators, including sample count, defects, and fatal errors.
- Interpreted data effectively to generate actionable reports and dashboards for management.
- Delivered insightful CSAT reports, resulting in a 20% increase in customer satisfaction.
- Collaborated with cross-functional teams to enhance understanding of customer metrics.
- Developed strategic recommendations based on analysis outcomes to guide managerial decisions.
Asst. Professor
Poornima College Of Engineering
01.2015 - 05.2019
- Delivered lectures on technical topics including Integrated Circuits, Microprocessors & Microcontrollers, and Digital Electronics.
- Coordinated university-level Tech-Fests and Job Fairs to foster industry connections and student engagement.
Education
Master of Technology -
Punjab Technical University
04-2015
Bachelor of Technology -
Rajasthan Technical University
05-2011
Senior Secondary -
Air Force School – Bikaner (Raj.)
06-2007
Secondary -
Air Force School – Bikaner (Raj.)
06-2005
Skills
- IBM Planning Analytics
- PAW / PAfE
- Power BI
- SQL
- Microsoft Office
- Data analysis and visualization
Hobbies and Interests
Cooking
Reading
Playing Badminton
PERSONAL DETAILS
- Name: Ankita Bhatia
- Sex: Female
- D.O.B: 1st April 1990
Timeline
Senior Engineer
BOSCH
05.2023 - Current
Senior Executive
One Mobikwik Pvt. Ltd
05.2021 - 02.2023
Executive
One Mobikwik Pvt. Ltd.
07.2019 - 05.2021
Asst. Professor
Poornima College Of Engineering
01.2015 - 05.2019
Master of Technology -
Punjab Technical University
Bachelor of Technology -
Rajasthan Technical University
Senior Secondary -
Air Force School – Bikaner (Raj.)
Secondary -
Air Force School – Bikaner (Raj.)
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