ANKITA BHOWAL
Training Lead
Bangalore
Summary
Knowledgeable Training Lead with solid background in training program development and team leadership. Successfully led numerous training initiatives, enhancing employee performance and driving organizational growth. Demonstrated expertise in curriculum design and facilitation, ensuring engaging and effective learning experiences.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Training Lead
Concentrix
04.2025 - Current
- Lead end-to-end training operations, including new hire onboarding, process training, and ongoing upskilling programs.
- Design and deliver engaging training modules aligned with business goals, client requirements, and industry best practices.
- Partner with Operations, Quality, and HR to identify training needs, and implement solutions that drive performance improvements.
- Evaluate training effectiveness through assessments, feedback, and performance metrics; implement continuous improvements to optimize learning outcomes.
- Mentor and coach trainers to ensure consistency, quality, and excellence in training delivery.
- Prepare and present training reports, dashboards, and insights to leadership for data-driven decision-making.
Process Trainer
Tech Mahindra Pvt Ltd
09.2023 - 12.2024
- Conduct engaging and informative training sessions for new hires to ensure a smooth transition into their roles.
- Collaborate with Clients, Subject matter experts, Team Leaders and QA's to design and develop comprehensive training programs that address the organization's processes and procedures.
- Creating Content and Strategies
- Contribute to updating training content
- Develop, Tweak, Maintain training procedure manuals, training content and guides
Process Trainer
Teleperformance Global Service Pvt Ltd
11.2022 - 08.2023
- Conduct engaging and informative training sessions for new hires to ensure a smooth transition into their roles.
- Collaborate with Clients, Subject matter experts, Team Leaders and QA's to design and develop comprehensive training programs that address the organization's processes and procedures.
- Create training materials, including presentations, manuals, guides, and assessments based on TNI
- Identify training needs through regular performance assessments and feedback from supervisors.
- Provide constructive feedback to trainees to help them improve their performance.
- Provide ongoing support and guidance to trainees to ensure their understanding and application of processes.
Subject Matter Expert
Teleperformance Global Service Pvt Ltd
08.2021 - 10.2022
- Provide expert insights, advice, and recommendations to colleagues and teams.
- Analyze complex issues related to the subject matter and provide innovative solutions
- Generate high-quality content such as reports, presentations to disseminate knowledge across the organization
- Provide mentorship and guidance to junior team members seeking to expand their understanding of the subject matter.
- Generate reports regarding the login hours, chat resolution time and break management
Customer Support Executive
Teleperformance Global Service Pvt Ltd
09.2020 - 08.2021
- Engaged with customers via chat to address their queries, concerns, and requests.
- Ensure a positive customer experience by actively listening, understanding needs, and delivering appropriate solutions
- Stay updated on product features, updates, and changes to provide accurate information to customers.
- Develop a deep understanding of the company's products and services
Education
B.Com - Assam
JB College Dibrugarh University
01.2016
12th - Commerce
Assam Rifles School
Jorhat, Assam01.2013
HSLC - undefined
Assam Rifles School
Jorhat, Assam01.2011
Skills
- Highly Motivated
- Quality Focused
- Customer Centric
- Teamplayer
- Microsoft Excel
- Microsoft PowerPoint
- Employee Training
- MIS Reporting
- Employee onboarding
- Scheduling training sessions
- Operations management
- Client relationship management
Accomplishments
- Best Performer for the month of August 2022
- Best Trainer for the month of March and April 2023
Expert trainer
Expert trainer bringing overall 5 years of expertise in BPO. Effectively managed assignments and team members. Dedicated to self development to provide expectation-exceeding service
Timeline
Training Lead
Concentrix
04.2025 - Current
Process Trainer
Tech Mahindra Pvt Ltd
09.2023 - 12.2024
Process Trainer
Teleperformance Global Service Pvt Ltd
11.2022 - 08.2023
Subject Matter Expert
Teleperformance Global Service Pvt Ltd
08.2021 - 10.2022
Customer Support Executive
Teleperformance Global Service Pvt Ltd
09.2020 - 08.2021
12th - Commerce
Assam Rifles School
HSLC - undefined
Assam Rifles School
B.Com - Assam
JB College Dibrugarh University
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