Ankita Chakraborty
Quality Analyst
Bangalore
Summary
Accomplished professional with 6 years of robust experience in Governance, Risk, and Compliance (GRC).Demonstrated expertise in developing, implementing, and managing policies, conducting risk assessments,Quality Management Systems (QMS), Document Control, and Audit Management and ensuring regulatory compliance across diverse industry sectors. Proven ability to collaborate with cross - functional teams to mitigate risks. Training Management to ensure regulatory compliance and continuous quality improvement.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Sr Lending QA
Toast
02.2025 - Current
- Operate as a first line of defense on all operational aspects of the business. Collaborate with cross-functional teams to analyze lending processes and identify opportunities for streamlining and efficiency improvements.
- Develop and implement quality assurance strategies, methodologies, and best practices to optimize lending operations.
- Provide recommendations for process enhancements and workflow automation to minimize errors and increase productivity.
- Maintain effective communication with operational teams, compliance, and management on findings, and implementing corrective actions. Conduct thorough reviews of loan documentation, applications, and processes to ensure accuracy and compliance with internal policies and regulatory requirements.
- Perform audits on loan files to verify data integrity, completeness, and consistency.
- Identify discrepancies, errors, and deficiencies in lending operations, and recommend corrective actions.
Implement industry best practices in process design, monitoring, and reporting.
Sr Quality Analyst
Amazon
10.2021 - 9 2024
- Supporting and consulting employees in implementing and realizing the processes, as well as making decisions about tailoring defined processes - both according to the needs of the business and in compliance with statutory requirements.
- Lead root cause analysis and implement corrective actions (CAPA) to improve efficiency.
- Maintained regulatory compliance through meticulous documentation, regular audits, continuous improvement initiatives, and other relevant standards.
- Collaborate with business groups to identify current and emerging risk exposures, implementing strategies to mitigate risks associated with operations.
- Developed and implemented incident response plans, effectively managing and mitigating security incidents to minimize impact on business operations.
- Provided compliance training to new and existing staff on regulatory requirements and internal processes.
- Conducted comprehensive risk assessments and compliance audits, identifying gaps and implementing corrective actions to ensure adherence to regulatory requirements and industry standards.
- Reviewed and approved documentation for validation/qualification protocols, including SOPs, Work Instructions, and Change Control Documents.
- Coordinated with internal and external auditors to facilitate compliance audits and certification processes, ensuring timely and accurate completion.
Quality Lead
Concentrix Daksh Pvt Ltd
07.2019 - 09.2021
- Develop and implement training programs to enhance team competence in compliance, quality control, and regulatory requirements.
- Oversee the development and maintenance of Quality Management Systems (QMS), including managing CAPA, Deviations, and Change Management processes to address and resolve non-conformances.
- Regularly audit transactions and provide feedback and coaching to the associates to help them improve their product knowledge and reduce errors, thereby enhancing the end customer experience.
- Analyzed data to improve app performance, streamline processes, and enhance user experience.
- Coordinate Audit Management, preparing audit schedules, leading internal and external audits, and addressing audit findings.
- Managed Risk Management documentation and led efforts to mitigate compliance risks throughout various departments.
Service representative
Optum Health & technology
01.2018 - 01.2019
- Provided client support, ensuring accurate information delivery, and risk assessment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Masters in Computer Applications -
Rajiv Gandhi University
01.2014 - 01.2017
Higher Secondary -
Kingcup Public School
01.2011 - 01.2012
Bachelors in Computer Applications -
Rajiv Gandhi University
01.2011 - 01.2014
Skills
- Risk and Compliance
- Cross Functional Collaboration
- Compliance Auditing
- Quality Management System
- Policy Development and Implementation
- Audit Management
- Regulatory Audits
- Incident Response & Management
- Project Management
- New Hire & Training
- Collaboration & Leadership
- Analytical Skills
- Trust & Safety, MS Office, Excel,SDLC
Certification
Completed Core Java training from CTTC Odissa (2016)
Timeline
Sr Lending QA
Toast
02.2025 - Current
Sr Quality Analyst
Amazon
10.2021 - 9 2024
Quality Lead
Concentrix Daksh Pvt Ltd
07.2019 - 09.2021
Service representative
Optum Health & technology
01.2018 - 01.2019
Masters in Computer Applications -
Rajiv Gandhi University
01.2014 - 01.2017
Higher Secondary -
Kingcup Public School
01.2011 - 01.2012
Bachelors in Computer Applications -
Rajiv Gandhi University
01.2011 - 01.2014
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