Ankita Chandekar
Senior Manager- Solutions Architect
Pune,Maharashtra
Summary
Highly skilled and competent Pre-sales & Post-sales consultant with over 8 years of experience in the Telecommunication Industry. Specializes in providing Network Solutions, particularly in Enterprise Network & Security Design services. Tech-savvy innovator with hands-on experience in emerging technologies such as SDWAN, SASE, IP Networks, MPLS, Private 5G, Wi-Fi, Traffic Engineering, and Network Controllers. Passionate about continuous improvement and excels at identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments and drives technological advancements. Successfully elevates customer relationships from an operational focus through Pre & Post-Sales experience. Strong background in Enterprise design practices that align with customer strategies and technical roadmaps. Excels at problem-solving, understanding the complexity of issues, exploring root causes, and evaluating solutions to quickly and effectively restore faults.
Overview
2025
2025
years of professional experience
18
18
years of post-secondary education
4
4
Certifications
Work History
Senior Manager- Solutions Architect
Bharti Airtel Ltd
11.2023 - Current
- Collaborated with Enterprise clients in Pune & Rest of Maharashtra to understand business objectives, technical requirements and challenges.
- Translated client needs into comprehensive, technical solution proposals to maintain on-going relationships with clients to ensure their satisfaction and identify opportunities for upselling or cross selling.
- Delivered highly-available systems utilizing load balancing techniques, allowing for seamless scalability during peak usage periods.
- Involved in day-to day interaction and leading technical discussion for Enterprise business opportunities with OEMs (Fortinet/Cisco/Zscaler/ Google and others SIs)
- Achieved cost savings through the strategic sourcing of hardware and software solutions, leveraging vendor relationships to negotiate favorable pricing terms.
- Bridged gaps between technical and non-technical stakeholders by effectively communicating complex concepts in accessible language.
- Communicated with partners and clients to update product and implementation status at technical/functional level.
- Conceptualized & Developed large and complex techno-commercial proposals & solutions, across all product verticals, using existing or new technologies and presentations to CxO level.
- Provided Technical and business development support to Global Business Enterprise Sales team for integration solutions using Multi-technology consulting services like SDWAN, Cybersecurity, Secure Internet, Global MPLS, Unified Managed Wi-Fi & SASE Solutions, International Point to Point Connectivity, Multi Cloud(Direct Connect) with cloud service providers (AWS, Azure, Google, OCI), Private 5G, Data Center & Managed Services.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.
- Managed project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
- Promoted collaboration between cross-functional teams by serving as a liaison between Architects, product managers, and stakeholders during all phases of projects. Maintained current and in-depth understanding of business processes, needs and objectives.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Worked with Enterprise customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Conducted post-sale requirements gathering, analysis and documentation.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Served as technical SPOC for Domestic and Global opportunities for business RFP & RFQ.
- Provided insights to product team and strategies for new enhancements for projects.
- Authentically engaged with key technology partners, business stakeholders and cross functional teams and stich solutions end to end.
- Involved in collaborating with the Sales team in understanding and meeting customer solution requirements right from the presales stage to the project execution stage.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Conducted internal training sessions to sales and business team, creating new case studies which helps in building capabilities for self and sales team to achieve revenue targets.
SME (Manager) in SDWAN TAC Engineering Team
TATA Communications Ltd
4 2021 - 10.2023
- Achieved Operational Excellence for change execution, implementation and maintenance of SDWAN Infra and server performance.
- Resolved complex SDWAN issues by utilizing strong analytical skills and innovative problem-solving techniques.
- Remediated security vulnerabilities in Infra & Edge devices by applying provided software patches or replacing vulnerable solutions with better alternatives.
- Delivered comprehensive TAC support to Implementation, deployment, Service delivery & customers ensuring prompt resolution of issues and increased client satisfaction levels.
- Frequently inspected overlay infra production area to verify proper equipment operation.
- Planned and implemented Infra upgrade activities o, Versa Director, Controllers, Analytics Servers, Fortimanager Fortianalyzer & Edge devices as per updated Release & patch for fix for improving system performance.
- Developed and documented SDWAN Network & Security policies, procedures and standards to upskill team members and improve overall performance.
- Validated supported features in Cisco Viptela, Versa & Fortinet SDWAN and provided L3/L4 support to customers and cross functional teams in resolving complex issues.
- Streamlined troubleshooting processes within team for faster issue resolution and minimized downtime.
- Prepared head-end deployment design and Execution plan as per Engineering Guidelines.
- Created templates for head-end device mapping on boarding devices by using script based ZTP procedures.
- Hands on knowledge and operational experience handling critical issues on Traffic steering, QoS, Multi-Controller Overlay set-up.
- Constantly focused on improving operational service through improved infrastructure management for Versa, Viptela , Fortinet & Cisco/Meraki.
- Interacted with OEM and Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed comprehensive training programs to upskill team members and improve overall performance.
NOC Tier II Technician
GTT Communications
8 2019 - 4 2021
- Re-designed to handle changed requirements on Cisco, Juniper, Fortinet, Velocloud for connectivity configuration, change management fo BGP, VRF, QoS, Policing & shaping over MPLS/Internet.
- Successfully completed SNMP implementation process on all GTT managed multi- products for monitoring and proactive ticketing.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized operational workflows by integrating cutting-edge SDWAN technology solutions over traditional.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Conducted root cause analyses for recurring IPSEC/ Overlay technical issues for minimizing future disruptions.
- Performed day to day configuration and troubleshooting configuration evolution on VeloCloud Edge 520 & VeloCloud Gateway Troubleshooting (VCG) & Fortinet SDWAN.
- Exposure to VeloCloud Orchestrator Troubleshooting (VCO) over SDWAN Fabric.
- Managed aspects of network operations center (NOC) operations for broadband/DSL modems, Cradle point IBR650BLP4, Edge marc, Adtran 904 & PBX) explained with network proposal PDF.
- Self built capabilities of creating file blocking security profile, blocking multilevel Encoded Files, Assigning security Profiles to security rules, URL Filtering configuration, generating predefined URL Filtering reports.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
NOC Tier I Technician
GTT Communications
03.2018 - 08.2021
- Experience in Troubleshooting T1, DSL and EOC circuits, accessing live DSLAMs like Nokia D50, TA5K for fault identification and isolation.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues on SDWAN, MPLS & Core connectivity.
- Engaging carrier to troubleshoot the issue and proactively take updates and escalate if required to meet the SLA’s provided to the customer.
- Worked with field technicians on site and assist them to isolate the field trouble.
- Actively worked with cross functional teams to identify and troubleshoot issues.
- Proactively responding to customer queries over emails to provide faster resolution & solution.
Process Executive
Infosys Ltd {BT Open reach}
11.2016 - 03.2018
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Dealt support requests related to Testing ,Radius/DSL, broadband managed connectivity interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Delivered the solutions within SLA in- line troubleshooting and requirement of the Customer Service Industry.
- Maintained primary relationship accountability for clients, overall BT service responsibilities and client satisfaction to maximize profitability of client relationships.
- Provided training and mentorship to team members, fostering a culture of learning and growth.
Education
Bachelor of Engineering - Electronics And Telecommunications Engineering
Savitribai Phule Pune University
Pune, India 08.2011 - 01.2016
HSC - Science Education
BPHE Society's Ahmednagar College
Ahmednagar 06.2009 - 01.2011
SSC -
Sacred Heart Convent High School
Ahmednagar 06.1997 - 01.2009
Skills
Strategic team player with quick learning attitude, full of self-confidence and leadership qualities believing in optimum use of resources to complete a desired task Owns good hand over communication which helps in building trust and relation with customers to overcome barriers without capitulating
Business Solutions
High Level & Low level Design Architecture
Network & Application security
Problem-solving abilities
Multitasking
Client engagement
Analytical thinking
Decision-making
Excellent communication
Certification
Zscaler Technical Associate (ZCA) Validity: October 13, 2027 Certificate No: 5am2bfbqxkub
Awards
- Received Blue Ribbon for extensively working on Bug Fixes & Platform upgrades and delivering new feature execution without any human error or service impact along with platform audit & fixes followed integration with server to secure Versa Platform(TATA Communications Ltd)
- Received Xtra Mile Award from higher management for excellent in contribution during upgrade of Versa Analytics Cluster & US Infra upgrades code that enhanced Versa SDWAN Platform capable to deliver new features to SDWAN Customers (TATA Communications Ltd)
- Received Bravo Award for excellent support during Versa Chennai Infra migration & IDRAC upgrades. These activities helped our organization to expand our platforms & manage them in better way (TATA Communications Ltd)
- Received Xtra Mile Award for excellent support in successful completion of multiple activities on SDWAN OEM platforms. This helped to maintain the platform uptime & customer services (TATA Communications Ltd)
- Received Bravo Award for valuable efforts and focus on the quality execution of the planned activities in last quarter, commitment, and adherence to process parameters (TATA Communications Ltd)
- Outstanding performance Award at GTT for my work contribution and displaying the GTT Core values of Simplicity, Speed and Agility.
- Rising Star at Infosys Ltd for excellent quality scores and productivity.
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Quote
If it scares you, it might be a good thing to try.
Timeline
Senior Manager- Solutions Architect
Bharti Airtel Ltd
11.2023 - Current
NOC Tier I Technician
GTT Communications
03.2018 - 08.2021
Process Executive
Infosys Ltd {BT Open reach}
11.2016 - 03.2018
Bachelor of Engineering - Electronics And Telecommunications Engineering
Savitribai Phule Pune University
08.2011 - 01.2016
HSC - Science Education
BPHE Society's Ahmednagar College
06.2009 - 01.2011
SSC -
Sacred Heart Convent High School
06.1997 - 01.2009
SME (Manager) in SDWAN TAC Engineering Team
TATA Communications Ltd
4 2021 - 10.2023
NOC Tier II Technician
GTT Communications
8 2019 - 4 2021