ANKITA CHATTERJEE

• As a part of the USI Human Capital Consulting, I have worked on multiple projects with an esteemed pool of clients such as, RNDC- the second largest beverage alcohol distributor of premium wine and spirits in the U.S., AT&T INC- the world's largest telecommunications company and the largest provider of mobile telephone services in the U.S., Skyline Champion Corporation- one of the largest homebuilders in North America, Kroger- the largest supermarket chain in the US and Johnson and Johnson- an American multinational, pharmaceutical and medical technologies corporation
• Training Development experience

Projects - RNDC, Kroger, Johnson and Johnson

> Have been a Workstream lead wherein I have designed and developed professional training materials that include ILTs, WBT's, Work Instructions, QRGs, Job Aids, and many more, for different workstreams across projects

> Developed simulation-based training using Articulate Storyline and Infor UAP

> Collaborated with project stakeholders, subject matter experts, and cross-functional teams to ensure quality deliverables

> Conducted peer reviews and led the client feedback incorporation across workstreams

> Created a Training Repository of over 130 training documents for a client, explaining the client’s Pickup Operation processes, including the new features, releases/updates in the Software in layman's terms mitigating the technical terminologies and to train relevant employees of the Client. This enhanced the understanding of Associates thus improving multiple KPIs for Operations process

> Developed Instructional Design style guides, training curriculum, scoping sheet and course outlines across projects

> Prepared a Best Practices document for the trainers and led a very successful TTT (Train the Trainers) session for the workstream I owned within Kroger project

> Prepared post-assessment and progress-check questions for evaluation

• Change Management experience

Projects- AT&T INC and Skyline Champion Corporation

> Supported development of communications and training strategy/plan for implementation of Salesforce CRM capabilities across an employee footprint of more than 100,000 FTE for the client

> Helped another client identify and mitigate the change management needs, associated with a company-wide Oracle ERP Cloud implementation

> Worked with functional teams, including stakeholder engagement, change impact and change readiness, to align on an integrated change management approach

> Reviewed and analyzed user data and feedback to create clear data visualization for leadership briefings

> Evaluated transformation strategies for critical consumer-facing client products including Retail Store Digital Check-In, Knowledge Management systems, and Customer Relationship Management to understand change impacts and make intervention recommendations

• Representative of brand Infosys, responsible for execution of branding strategy through action and communication with vendors, candidates and key stakeholders
• Research, analytics and benchmarking regarding hiring trends
• Sourcing and on-boarding of candidates to meet recruitment targets
• Preparing MIS and reporting to facilitate stakeholder decisions.

• Deepening and strengthening HNI client relationship with the bank by catering to all banking and financial requirements of the clients
• Use financial acumen and expertise to analyze and review client portfolio and financial needs to help them achieve their short term and long term investment goals keeping in mind their risk profiling
• Focus on business development across liabilities and assets to sustain and achieve growth of the company and improve client stickiness.

• Working closely with clients, project team and SME (Subject matter expert) to develop training collateral for ILTs, WBTs and other formats, inclusive of training curriculum, courses, storyboards, etc
• Apply instructional design methods and techniques to make creative and visually appealing deliverables for training and development purposes and/or change management
• Collaborate with client teams and stakeholders to solve issues by gathering required data, performing suitable analysis and providing recommendations.