ANKITA CHHETRY

• The process has reverted back to FIS.
• Handling the same work as before

• Process transferred from FIS
• Handling the same work as before

• Planning a list of activities and rolling out a monthly/quarterly EE calendar.
• Devising strategies, designing, and delivering a sustainable employee engagement plan with the goal of enhancing the fun quotient at work.
• Handling Employee Engagement Tasks.
• Organizing a Rewards and Recognition Ceremony: Ideating award categories, collecting nominations, citations, and hosting them every quarter.
• Curating and executing virtual fun games, team-building activities, and milestone work anniversaries.
• Encouraging people to participate, and express their creativity.
• Having brainstorming sessions with Business Line Heads, Operation Managers, and HR.
• Promoting cultural diversity by celebrating various festivals and international events/days.
• Rolling out important communications by designing and transmitting a direct-mail flyer.
• Proficiency in presentation skills: Used PowerPoint to develop visually engaging designs, concepts, and sample templates, based on knowledge of layout, aesthetic design, and color sense.
• Conducting surveys for feedback and to understand areas of improvement.
• Canva Pro and InShot have expertise in making social media-worthy and audience-centric posters and flyers.
• Integrating music, voiceover, and sound effects to enhance the viewing experience of video communications.
• Working with the hiring team in scheduling, screening, and interviewing the web chat, voice, and quality trainer candidates.
• Ability to meet deadlines, adapt, and work as ‘One Team’ under variable, challenging conditions. Selected qualified job applicants, or referred them to managers to make hiring recommendations.
• Reviewed job descriptions for accuracy and relevance to current needs of the organization.
• Assisted senior management with strategic planning initiatives related to talent acquisition.
• Interviewed job applicants to obtain information on work history, education or job skills.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Organized recruitment activities including job postings, candidate sourcing, interviewing and selection.
• Developed strategies for improving employee engagement within the Quality Assurance Team.
• Developed strategies to improve employee engagement and morale within the organization.

FIS Global India Pvt.td. (Process - Vodafone UK and Voxi UK Chats)

Customer Care Executive – (Sept 2019 – Sept 2021)

Responsibilities: -

Handling customers' queries by chat and helping them with all their concerns, and winning customers' hearts.

• Provide support to accounts by entering orders, returns, tracking shipments, providing stock status reports, problem-solving, and providing solutions.

Ensure the product is delivered to the customer in a timely manner, and in adherence to their requirements and specifications. Work with the shared service team to ensure customer pricing, order requirements, and routing are set up correctly.

• Trained colleagues and supported them in customer service and system mapping at multiple facilities within the company.

• Create training schedules and guidelines and support new employees on customer service.

• Help assess current processes and develop updated processes, within my team to improve efficiency and accuracy.