Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ankita Choudhary

Ludhiana

Summary

Empathetic Customer Care Specialist known for high productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and communication skills. Excel in active listening, problem-solving, and adaptability to ensure positive customer experiences and foster brand loyalty.

Overview

7
7
years of professional experience
2020
2020
years of post-secondary education

Work History

Customer Care Specialist and Subject Matter Expert

Teleperformance
05.2021 - Current
  • 1 year as Customer Care Specialist and Subject Matter Expert

Process Trainer

Teleperformance
05.2018 - Current
  • 3 years as Process Trainer for 3 different US Campaigns including Sales, Retention, and Logistics

Education

Sacred Soul Convent Sr. Sec. School
Ludhiana, India

Bachelor of Arts - English Literature

Lovely Professional University

Skills

  • Customer Service & Support
  • Process Training & Development
  • Sales & Retention Strategies
  • Communication & Interpersonal Skills
  • Team Leadership & Mentorship
  • Conflict Resolution
  • Customer service
  • Conflict resolution

Accomplishments

  • Rewarded Trainer of the Month and Quarter for a year
  • Certified in the company's BEST Practices learning for training and development
  • Maintained 100% performance throughout for 12 batches of both Voice and Non-Voice in the span of a year

Languages

Punjabi, Hindi
First Language
English
Proficient
C2

Timeline

Customer Care Specialist and Subject Matter Expert

Teleperformance
05.2021 - Current

Process Trainer

Teleperformance
05.2018 - Current

Sacred Soul Convent Sr. Sec. School

Bachelor of Arts - English Literature

Lovely Professional University
Ankita Choudhary