Ankita Das

Responsibilities:

• Evaluated and recommended investigative and corrective procedures for reported violations of rules, regulations, policies, and procedures, ensuring compliance and adherence.
• Utilized tools such as Global Tariff Custom Info, Custom Ruling Online Search System, and World Customs Organization Explanatory Notes to accurately classify products based on Harmonized System codes (HS codes).
• Ensured customer safety and compliance by safeguarding products, adhering to legal requirements and Amazon policies, while utilizing standard operating procedures (SOP) to prioritize quality, customer needs, trade efficiency, and environmental sustainability.

Skills:

• Meticulous attention to detail to ensure accuracy in classifying products, completing documentation, and complying with regulatory requirements.
• Strong knowledge and understanding of relevant regulations, standards, and guidelines related to product compliance activities.
• Excellent analytical and problem-solving skills, with the ability to navigate complex regulatory requirements.
• Detail-oriented mindset and a commitment to accuracy and quality in compliance work.

Roles and responsibilities:

• Provide exceptional L1 and L1.5 support service to product team and clients while following industry best practices with the highest quality and Own the ticket life cycle (logging, communicating, routing, following up, resolving).
• Efficiently managed a high volume of daily support tickets, averaging approximately 45 issues per day, while coordinating with team members and subject matter experts to promptly and accurately resolve customer inquiries and issues using appropriate troubleshooting techniques.
• Utilized the CRM system to create and update customer profiles, recording important details such as contact information, issue description, and resolution steps taken.

Skills:

• Strong troubleshooting and problem-solving abilities for efficient issue resolution.
• Excellent customer service and communication skills, ensuring effective interaction with customers.
• Extensive technical expertise covering operating systems, hardware, software, and networking. Proficient in remote support tools and technologies for streamlined troubleshooting.